Mr Jonathan Hughes

Dear Mr Hughes - sincere thanks to you and your team at Chase Farm Hospital for the amazing care I received today - for a larynxoscopy and deep throat biopsy under general anaesthetic. Your treatment of a tricky procedure was exceptional. Am hugely appreciative. Carole Read

Mr Hughes seems to have made a very great effort to book my surgery as early as possible, particularly as he recognised my anxiety. He kept me updated with results as soon as they became available, and he made himself very available to me. I am really happy with the care he provided, he is very professional and I would have no hesitation recommending him to friends and family. I am very grateful to him.

I very much appreciate the care received from Mr Jonathan Hughes, both in his skill as a surgeon and in his manner as a doctor. He removed what turned out to be a benign cyst from my neck on 11th December 2018. On my first consultation with him, he reviewed test results (biopsy and MRI) with me, and handled an endoscopy. His reassurance that very likely the cyst was benign was extremely helpful. On each consultation, even under pressure of time due to working with new computer systems at a new hospital, he took time to answer my questions. He spoke to me before the operation, and came to see me on the ward after I came round from the general anaesthetic. Again his manner was most helpful. On my final consultation the histology report was not available, so he provided me with a telephone consultation the following week. This meant he was able to give me the result personally without me needing to drive 2 hours to come back to the hospital. I feel I received first class care from a first class surgeon.

I really appreciated that Dr Jonathan Hughes would speak to me directly via email rather than insisting his PA dealt with me all the time. He was the only Dr that replied to me directly when I enquired about a procedure (earfold) which was sent to numerous Drs qualified in the procedure. Not only was he the only one to reply to me directly, he was the first to reply, on a Friday evening, just a couple of hours after I sent the email. He saw me the next day, and pencilled my procedure in for 2 weeks from the consultation. I ended up having the procedure before another Dr had even offered me a consultation! I wasn't hassled for payment, in fact I had to chase Spire Hosptial to take my payment! All in all, I felt comfortable, listened to and in good hands with someone who was efficient and not 'too busy' to see me. Additionally, I love the work he did on my ears and feel very grateful that he did it for me with such skill.