iWantGreatCare.org TERMS OF USE

OUR WEBSITE AND OUR RULES

  1. iWGC Limited (we or us) operates this website. You will find information about us at the end of this webpage.
  2. We provide this website so that:
    • patients can tell people about the healthcare they have received; and
    • the public can read about the healthcare other people have received.
  3. The information which you provide to us must be true. Untrue information will not help other people. It may also cause damage and upset.
  4. Therefore you must follow our rules when you provide us with information. Those rules are set out on this webpage.
  5. YOUR USE OF THIS WEBSITE SHOWS THAT YOU AGREE TO OUR RULES AND THESE TERMS.
  6. PROVIDING US WITH A RATING, REVIEW OR OTHER INFORMATION IN HARD COPY SHOWS THAT YOU AGREE TO OUR RULES AND THESE TERMS.
  7. IF YOU DO NOT AGREE TO OUR RULES AND THESE TERMS, PLEASE DO NOT USE THIS WEBSITE OR PROVIDE US WITH A RATING, REVIEW OR OTHER INFORMATION IN ANY OTHER WAY.
  8. CHILDREN: IF YOU ARE UNDER 18 YEARS OLD, DO NOT USE THIS WEBSITE OR PROVIDE US WITH A RATING, REVIEW OR INFORMATION IN ANY OTHER WAY UNLESS YOUR PARENT OR GUARDIAN HAS GIVEN PERMISSION.

GIVING US INFORMATION

  1. When we say ‘give us information’ this includes you:
    1. posting any information to this website;
    2. providing a rating (online or by hard copy);
    3. providing a review (online or by hard copy);
    4. answering questions (online or by hard copy);
    5. posting a link from this website to any other website or information; and
    6. giving us information or an opinion in any other way.
    And information includes information, data and other material (whether text, graphics, photographs, video, audio or software) in any form.
  2. You promise that, when you give us information, you will:
    1. be fair, truthful and honest;
    2. not make any personal attack;
    3. not give us information which is wrong, inaccurate, not true, misleading or out of date;
    4. not act maliciously;
    5. give your own honest opinion which is supported by fact;
    6. give a balanced account;
    7. not repeat rumour or gossip;
    8. not give us information about anyone or any organisation, service or medicine if you are involved in any investigation, complaint or claim about them;
    9. not give us information about anyone or any organisation, service or medicine if you have been involved in any investigation, complaint or claim about them;
    10. not give us information which:
      • causes or is likely to cause damage or serious harm to anyone’s good name or reputation;
      • is a malicious falsehood;
      • is untrue or misleading;
      • causes annoyance, inconvenience or needless anxiety;
      • is rude, obscene, indecent, lewd, pornographic, violent, abusive, offensive, insulting, threatening, menacing or blasphemous;
      • is likely to incite or capable of inciting violence, racial hatred, sadism or cruelty;
      • is or is likely to be understood as encouragement to prepare, instigate or commit an act of terrorism;
      • encourages anyone to do anything illegal;
      • is an invasion of privacy;
      • is confidential to anyone else;
      • is in breach of any data protection law;
      • is protected by copyright, database rights or any other intellectual property rights unless you are the owner of those rights, or you have the permission of the owner to give us the information and permit us to publish it;
      • is a contempt of court; or
      • against the law for some other reason;
    11. not distort or try to distort the information on this website;
    12. not try to influence a rating, review or opinion given by anyone else;
    13. not encourage or try to persuade anyone else to give us information which is not their own honestly held view;
    14. not give us any information about doctor, dentist, practice, hospital, pharmacy, care home, medical centre, service or medicine unless:
      • you consulted or were treated by that doctor, dentist or hospital or you used that practice, pharmacy, care home, medical centre, service or medicine during the last 6 months;
      • you care for someone who consulted or was treated by that doctor, dentist or hospital or used that practice, pharmacy, care home, medical centre, service or medicine during the last 6 months; or
      • you have been a colleague of that doctor or dentist or have worked at that practice, hospital, pharmacy, care home or medical centre or provided that service or prescribed that medicine within the last 6 months.
    15. not give us any information about yourself if you do not want that information to be available to the public;
    16. not give us any information about a living human being, except yourself and a healthcare professional you are rating or reviewing;
    17. not pretend to be someone else;
    18. not pretend to be connected to anyone or any organisation when you are not;
    19. not promote, advertise or market any anything, even if you are acting on behalf of a non-profit-making organisation or a charity;
    20. not manipulate or try to manipulate the market for any security;
    21. not breach any financial services rule or regulation;
    22. use this website only for lawful purposes;
    23. not use this website in a away which restricts anyone else’s use or enjoyment of this website; and
    24. not post or link to anything which contains a computer virus or malicious code.
  3. We may monitor or moderate any information which you give to us, but we are not obliged to monitor or moderate it.
  4. We may refuse to allow information to be published on this website. We do not have to give a reason for that refusal.
  5. We may suspend, delete, remove, block, disable access to, and change any information on this website at any time. We do not have to give any notice. And we do not have to give a reason.

CHECKING YOUR IDENTITY

  1. To help us to check who you are:
    1. doctors and dentists must use their Doctors.net.uk, NHS.net email address; and
    2. you must use your own usual email address, and not a temporary or group email address.

HEALTHCARE PROFESSIONALS AND THEIR FAMILIES

  1. We encourage healthcare professionals to post their own details on this website, and to contact us if they wish to correct any information about themselves on this website or to object to any inaccurate or misleading information about them on this website. Please see below for contact details.
  2. No healthcare professional may rate or review himself or herself.
  3. No healthcare professional may give us any information about any hospital, practice, care home, medical centre or pharmacy at which he or she works except where providing any staff feedback which we have requested.
  4. You must not give us any information about a healthcare professional to whom you are related.
  5. If a healthcare professional posts a rating or review of him or herself on this website, or encourages or persuades a family member to do so, or in any other way distorts or attempts to distort any information on this website, we may:
    1. report him or her to his or her professional body; and
    2. publish details of what he or she has done on this website.
  6. If we suspect that a healthcare professional has posted a rating or review of him or herself on this website, or encouraged or persuaded a family member to do so, or in any other way has distorted or attempted to distort any information on this website, we may inform his or her professional body.

BREAKING OUR RULES

  1. It is for us to decide whether any of our rules has been broken and to decide what to do about that.
  2. If we reasonably think you have or may have broken our rules, or if we reasonably think you are likely to break them, we may decide what to do about that. That includes doing one or more of the following:
    • blocking your access to this website;
    • removing any information from this website;
    • changing any information on this website;
    • checking any information which you give to us;
    • not publishing information which you give to us on this website;
    • issuing a warning to you;
    • telling you the reason why the information you have given to us has been removed, changed or not published;
    • claiming costs and expenses from you to compensate us for all costs and expenses we incur as a result of your breach;
    • suing you;
    • disclosing any information (including personal information such as your email address and IP address) to law enforcement agencies, regulators and others to assist them to identify and locate anyone who may have broken the law;
    • anything else we think is appropriate.
  3. If we receive a complaint that any information which you have given to us defames any person, we may take any steps which the law allows us to take.

PERSONAL DATA AND PERSONALLY IDENTIFIABLE INFORMATION

  1. Please read our Privacy Policy to find out what personal information we collect and how we may use that information.
  2. Whenever you give us information about yourself, you are consenting to our collecting it and it being used as set out in our Privacy Policy. That applies even if the information is about your health and even if it is sensitive for some other reason.
  3. By giving us information about yourself, you are giving us consent to publish that information on this website and to make it available to other people as set out in our Privacy Policy. That applies even if the information is about your health and even if it is sensitive for some other reason.

INTELLECTUAL PROPERTY AND OTHER RIGHTS

  1. By giving us any information, you are granting to us, free of charge, a non-exclusive licence to use that information in any way we see fit. We may copy, transcribe, translate, modify, adapt, and publish it.
  2. We may also grant others the right to use, copy, transcribe, translate, modify, adapt, and publish that information.
  3. You waive your moral rights in relation to any information which you give to us, including your right to be identified as its author.
  4. You warrant that all information which you give to us:
    • has not been copied from anyone else;
    • is your own original work;
    • will not damage or cause serious harm to anyone’s good name or reputation;
    • is not defamatory;
    • does not infringe any intellectual property rights;
    and that:
    • you have the right to give permission to use it for the purposes in paragraph 27 and 28 above; and
    • you have the consent of any living human being mentioned in the information and who is identifiable (or, if they are under 16, the consent of their parent or guardian) for the use of their personal information for those purposes.
  5. This website and its content it are protected by copyright, database rights and other intellectual property rights.
  6. Provided you comply with paragraph 35, you may read, print and download the information on this website for your own private use.
  7. Provided you comply with paragraph 38, you may use parts of the information on this website for the purposes of review, comment and linking to this website.
  8. If you wish to copy any of the information on this website to anyone else, please direct them to this website instead of copying the information and forwarding the copy to them.
  9. You may not make any profit or generate any revenue from the use of the information on this website.
  10. You may not republish, disseminate, or modify any of the information on this website.
  11. You may not reproduce or transmit any of the information on this website, or exploit it for any commercial purpose, or make any derivative work, or copy it for any purpose except your own use, without first obtaining our written permission, or the permission of the rights owner.
  12. You may quote an extract from the contents of this website for the purposes of review, commentary and linking to this website provided:
    • the quote is no more than 30 words long; and
    • the review, commentary and link are lawful; and
    • any link is not in breach of these Terms.
  13. iWantGreatCare is the trading name of iWGC Limited. You may not use "iWantGreatCare" as part of a trade mark or domain name or in connection with any product or service without first obtaining the written permission of iWGC Limited.

CORRECTIONS AND COMPLAINTS

  1. We want the information on this website to be as accurate as possible. If you wish to correct anything on this website, please contact us at data.manager@iwantgreatcare.org.
  2. If you think that that any information on this website is defamatory of you, please send written notice to data.manager@iwantgreatcare.org. That notice must:
    • give your name;
    • set out the statement concerned and where on the website it was posted;
    • explain why the offending statement defames you;
    • provide your email address;
    • set out the meaning which you attribute to the offending statement;
    • give the aspects of the offending statement which you believe are factually inaccurate or opinions not supported by fact;
    • confirm that you do not have enough information about the poster of the offending statement to bring proceedings against the poster; and
    • confirm whether or not you consent to iWGC giving your name and email address to the poster of the offending statement.
  3. If you think that that any information on this website infringes any copyright or other intellectual property rights which you own or control, please send written notice to data.manager@iwantgreatcare.org. That notice must include:
    • a description or copy of the work that you claim has been infringed;
    • evidence that you are the owner of the intellectual property rights in the work or that you are authorised to act on behalf of the owner;
    • details of where on this website the information which you claim is infringing is located;
    • a statement that you have a good faith belief that the infringement has not been authorised by the rights owner or its agent; and
    • a statement that the information in your notice is correct and true and that you are the owner of the intellectual property rights in the work which you claim has been infringed, or that you are authorised to act on behalf of the owner.
  4. If you wish to object to any information on this website on any other grounds, please contact us at data.manager@iwantgreatcare.org, or use the "Report this review" link provided on this website. We will then review the information about which you have complained and decide whether it complies with our rules. We tell you of the outcome of our review within a reasonable time after receiving your complaint.
  5. Please consult our Privacy Policy for details on how to make a request for access to the information we hold about you.

LINKS TO OTHER WEBSITES

  1. Any link from this website to another website is provided only for convenience.
  2. If you use any link to another website, you will leave this website. We have not reviewed and have no control over the content of any other website or its availability. We are not responsible for that website.
  3. By including a link to another website from this website, we are not recommending or endorsing that other website, the organisation that operates it, or its content.
  4. We do not give any warranty or representation about any other website, the organisation that operates it, or its content.
  5. If you decide to access a website which is linked to this website, you do so at your own risk.

OUR LIABILITY

  1. Most of the information on this website has been provided by members of the public and healthcare professionals. The opinions expressed are theirs and not our opinions.
  2. We do not support, authorise, endorse, check or validate any opinion or other information given to us.
  3. We are not responsible as the author, editor or publisher for any of the information on this website which has been given to us by members of the public or any healthcare professional or by any other person.
  4. We make no representation and give no warranty that any information on this website is accurate, up to date or complete.
  5. Subject to paragraph 60, we will not be liable for any loss or damage caused by misleading, inaccurate, out of date or incomplete information on this website and you use the information on this website at your own risk, in the knowledge that it may be the opinion of members of the public and that you should not rely only on that information when making any decision.
  6. To the extent permitted by law, we exclude all warranties, conditions and terms (except those in these Terms) whether explicit or whether implied by statute, common law, custom or trade usage, including (without limitation) any warranty or condition relating to satisfactory quality, fitness for purpose, and the use of reasonable care and skill in relation to the information on this website.
  7. We may make changes to the information on this website, at any time, and without notice. This website may be unavailable for maintenance or other reasons.
  8. Subject to paragraph 60, we will not be liable for any loss or damage arising out of, or in connection with, the use, inability to use, or the results of using any information on this website, whether that loss or damage arises from negligence, breach of contract, or in any other way.
  9. In any case, but subject to paragraph 60, we will not be liable for any loss of profits, loss of business, loss of contracts, loss of opportunity, loss of savings, loss of goodwill or reputation, lost or wasted management time or the lost time of employees, loss of use, loss or spoiling of data, (in each case whether direct or indirect) whether that loss or damage arises from negligence, breach of contract, or in any other way.
  10. In any case, but subject to paragraph 60, we will not be liable for any indirect loss, even if we have been advised of, or knew of, the likelihood of that loss or type of loss arising, whether that loss or damage arises from negligence, breach of contract, or in any other way.
  11. Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or for any fraud on our part, or any other liability which the law does not allow us to exclude or limit.
  12. Each person who gives us information agrees to indemnify us and will keep us fully indemnified against all and any claims made by any third party against us in connection with any rating, review, feedback and other material and information posted or provided by that person, including any and all costs, expenses, losses and liabilities incurred by us in connection with defending or settling those claims.

ENFORCING OUR RULES

  1. If we delay or fail to enforce any of our rules or any of these Terms, we will still be able to enforce them later.
  2. If any of our rules or these Terms cannot be enforced, that will not affect the remainder of our rules and these Terms.

LAW

  1. These Terms are be governed by the laws of England and Wales.
  2. You irrevocably agree that the courts of England (or any other courts we choose) will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter (including non-contractual disputes or claims).

UPDATES

  1. We may change our rules and these Terms at any time by updating this webpage. You should visit this webpage whenever you use this website or give us any information to review the Terms which then apply.
  2. Our updated rules and Terms will apply to your use of this website and your giving us any information after we have updated this webpage.

ABOUT iWANTGREATCARE

  • We are a limited company registered in England and Wales.
  • Our company registration number is 06632290.
  • Our VAT number is 940 6825 16
  • Our registered office is at Southill Barn, Southill Business Park, Cornbury Park, Charlbury, Oxon, OX7 3EW.
  • You can contact us by phone on +44 (0) 1993 868 428.
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