University College Hospital

University College Hospital 2026-02-24 Person 1 5 0

There is a mismatch between 111 advice and the UCLH urgent care capacity. 111 said the patient should be seen within two hours, at 9pm. They referred the case to UCLH where we waited for over four hours, until after 2am. In hindsight we wish we had gone to the Whittington, where 111 were able to reserve an exact time slot for 10:50pm. The waiting area was overcrowded and dirty, with rubbish and bottles on the floor. No one cleaned in between 10pm and 2am. Patients around us shared examples of what brought them there, included bunions, which were not urgent care and should have been triaged to come back on the daytime.

University College Hospital 2026-02-23 Person 5 5 0

I was seen in a timely manner. The staff were polite and kind, they attending to my needs adequately. I was happy with the service i was provided and would recommnd and be happy to be seen here again. Only suggestion would be to improve waiting time to be seen by a doctor. I had to be at UTC for over 3 hours.

University College Hospital 2025-12-07 Person 1 5 0

The time of waiting was so long , people started collapsing on the floor, the hospital become shelter for homeless alcoholic not for patients who really deserve attention.its just appalling!

University College Hospital 2025-12-05 Person 3 5 0

2 hours waiting on a Friday evening?

University College Hospital 2025-12-05 Person 2 5 0

I felt totally ignored. I arrived 15 minutes early for my appointment. There was only one person waiting. I have now been for one hour and 10’s of patients have been in and out in the mean time! I asked why that was, and I was told that an “emergency” patient was admitted before me!!! This is NOT A&E so this could not have been true. My time is also important to me and I had a meeting I now had to cancel

University College Hospital 2025-12-01 Person 4 5 0

I was seen by a wonderful physio named Esther Odetunde. She helped me a lot with my issues and was very respectful, communicative and kind in our communication. Thank you Esther.

University College Hospital 2025-11-18 Person 5 5 0

Saw Dr Hanna Kazkaz here on the 6/11/2025, in the rheumatology department for my ehlers danlos syndrome vascular. She slows me to chat, talk about my problems and also to ask about other services too. 10/10.

University College Hospital 2025-11-05 Person 5 5 0

I am truly delighted to say that UCLH embodies all the attributes and standards that make London exceptional. When I arrived with my one-year-old, who had a high fever, during the night shift, I was deeply impressed by the prompt and professional care we received. All the way from Titi at the front desk, to the doctors Tom and Taz, nurses Reenue and Rosaline, and the play specialist, Chloe. It was remarkable to witness how professional, caring, and compassionate every member of the team was. Their attention to detail and depth of knowledge provided the reassurance and comfort that every parent hopes for. Thank you once again, UCLH!

University College Hospital 2025-10-31 Person 1 5 0

Yet again phone call on the day to cancel orhopaedic appointment at UCLH. Waiting months and months take time off work and caller says 'consultant not here'!!!! Obviously doing private work and coining a fortune in the process. No new appointment offered nothing. Original appointment said 'one of the team' so what happened to the rest of the team? An absolute total disregard to patient care, a complete disgrace.

University College Hospital 2025-10-21 Person 5 5 0

I spent a few hours at the emergency department having tests and cannot praise the staff more highly. Such professionalism and thorough care. I arrived both nervous and in pain and left so much happier. A wonderful example of how our NHS represents the very best of compassionate humanity. Thank you