Mr Shaun Appleton
8th July 2015
I was referred to Mr Appleton by my GP following severe gall bladder pains. From the very first impression to the day I was discharged, Mr Appleton was friendly, interested in my condition, highly professional and reassuring.
He described the key-hole surgery simply and clearly, talked about before, during and after the operation and listened to my ramblings about my history.
The pre-op consultation, the procedure and post-op visit to my bedside in the ward, were faultless.
Consultants are highly qualified and experienced individuals and have the right to be haughty about their expertise, but Mr Appleton didn't play any of these superiority cards, just gave complete confidence and calm reassurance, respecting the nervousness patients may be feeling and avoided unnecessary jargon and complexity.
At the consultation 3 weeks after surgery Mr Appleton treated me as if I was his only patient! He remembered things about my sport activities and easily referred to these in terms of recovery pace and intensity, which made me feel I was well understood and not a generic patient on the production line!
Needless to say, the procedure was a complete success and the post-op recovery matched what I had been told. The scars are tiny and I would strongly recommend him to anyone needing similar treatment.
The team working with him in the hospital were all obviously pleased to be working with him, held him in high regard and openly shared their confidence in his abilities and clearly respected him, which was not surprising from all the encounters I had with this excellent consultant.