Mr Stephen Tai was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
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Mr Stephen Tai
2018-08-08
Person
5
5
0
8th August 2018
Following the negative media coverage about the NHS and non urgent operations in Jan 2017 I feel I need to make the following comments, following my right hip replacement surgery.
I saw Mr. Stephen Tai in Nov 2017 and had the surgery on Feb 1st 2018. This followed a postponement, but by only 7days. I spent a few days in hospital and returned home. My last scheduled appointment was on7th August where I was finally discharged.
I need to compliment all involved in my surgery from those staff, who arranged and scheduled appointments at Lister and the QE2 hospital, to all nursing, physiotherapy and ancillary employees at the Lister Treatment Centre. All those within Mr Tai's team, and those involved in pre and post op programmes. I experienced minimal waiting time for all appointments.
Mr Tai was extremely personable and informative.
Throughout the entire precedure I have been totally informed, treated politely and professionally and as a result my quality of life has improved greatly.
I hope that some of these comments are received by those involved.
12th September 2018
Response from Mr Stephen Tai
Thanks you for taking the time to provide feedback on the care you received. The NHS is under enormous pressure, but positive comments such as yours help to keep up the spirits of the hardworking admin staff, nurses and physiotherapists - I will be sure to pass on your comments to our Director of Nursing.
Mr Stephen Tai
2018-07-26
Person
5
5
0
26th July 2018
He was a very polite and I felt comfortable from my first appointment with Stephen.
Everything was explained to me about my operation and what to expect post surgery.
After care was excellent, would recommend Stephen Tai 5 star.
12th September 2018
Response from Mr Stephen Tai
Thank you for taking the time to provide feedback on the care you received. I'm delighted that I was able to put you at ease during your consultation and subsequent treatment.
Mr Stephen Tai
2018-06-26
Person
5
5
0
26th June 2018
Mr Tai is the best surgeon I have met alongside Mr Trakru who did my first knee replacement in 2010.
26th June 2018
Response from Mr Stephen Tai
Thanks for your kind words!
Mr Stephen Tai
2018-06-22
Person
5
5
0
22nd June 2018
I am enormously grateful to Mr Tai for my wonderful new knee! After only 6 weeks, I have more strength and confidence than I have felt for a long time. To be able to go for a simple walk to the shops with my daughter or a stroll to the local duck pond with my grandson, without being fearful of knee pain, is so uplifting.
I had been briefed about the post-op pain and need for challenging and uncomfortable physio exercises but really didn’t expect to feel so good so soon.
I found the consultations, the operation and after-care in Pinehill Hospital all to be extremely efficient and would thoroughly recommend both Mr Stephen Tai and Pinehill to any referrers or patients considering treatment for arthritic knees.
26th June 2018
Response from Mr Stephen Tai
I'm so pleased that you are satisfied with your new knee. It's clear that motivated patients do well after joint replacement surgery and you are a perfect example of that. Well done. I will be sure to pass on your praise to the excellent staff at Pinehill Hospital.
Mr Stephen Tai
2018-06-19
Person
5
5
0
19th June 2018
Mr Tai and all of the staff at Pinehill were amazing throughout my experience , nothing was a problem for them at all , I was seen very quickly, surgery was painless and the after care was very professional
26th June 2018
Response from Mr Stephen Tai
Thank you of taking the time to leave a comment regarding your recent surgery at Pinehill Hospital. I'm delighted that you are happy with your experience and I will be sure to pass on your comments to the team and Pinehill.
Specialises in
- Orthopaedic and Trauma Surgery
Profile
I am an experienced Consultant Orthopaedic Surgeon at East and North Hertfordshire NHS Trust, who specialises in adult hip and knee arthroplasty and the management of traumatic injuries. I consult privately at Pinehill Hospital in Hitchin, and One Hatfield Hospital.
Having studied medicine at St Mary's Hospital medical school, I underwent specialist training on the highly regarded Royal National Orthopaedic Hospital, Stanmore, Specialist Registrar rotation. I then continued my sub specialty training in adult hip and knee replacement surgery on the prestigious year-long fellowship with the Specialist Orthopaedic Group in Sydney, Australia. During this fellowship, I was trained in the latest arthroplasty techniques, including the direct anterior approach to the hip, computer navigated hip replacements and patient specific implants.
I have completed a second fellowship in complex trauma at University Hospital, Walsgrave - one of the busiest major trauma centres in the United Kingdom.
I have published a number of articles related to my areas of sub-specialty interest and I have written book chapters on traumatic injuries.
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