one-hatfield-hospital

One Hatfield Hospital

Hatfield Avenue, Hatfield Business Park, Hatfield, AL10 9UA Also known as: Hatfield One
 
1 2 3 4 5 51 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Written by a patient
11th September 2020

Arrived at the location 3 minutes late, after a traffic accident locally that we had to navigate around. I had informed them from the car. They'd moved my appointment by half an hour back meaning that I was late for my next business call. The team and staff were super, and couldn't do enough on the communication. I wasn't given a copy of my MRI scan or any follow up communications. Phoning to ascertain how I do this just resulted in the phone ringing out constantly. Good organisation, trying times

2020-09-15 15:37:43
Response from One Hatfield Hospital

Thank you for taking the time to share your feedback. We are really sorry we let you down on this occasion. We strive to deliver an excellent service at all times so we will review the processes that led to your appointment time changing, and investigate issues with follow up communication. Marissa Molines, our radiology lead, would be very happy talk to you about your visit and to assist if there's anything else you need. You can contact Marissa or myself on 01707 44 33 33. Many thanks Georgina, One Hatfield Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
10th September 2020

I had shoulder surgery - the whole experience was brilliant. Kind, caring nurses and great care all round. Recommended.

2020-09-10 15:35:19
Response from One Hatfield Hospital

Thank you so much for taking the time to review One Hatfield Hospital. We really appreciate it! Many thanks Georgina, One Hatfield Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
9th September 2020

I had rotator cuff surgery by Adam Rumian which i was very please with He made me feel at ease with his professional conduct.The two nurses when I was back in my room were excellent really top glass and if I needed more surgery at a later date I would certainly want them to look after me again They are a credit to One Hatfield Hospital Many thanks for your care Brian

2020-09-10 15:36:25
Response from One Hatfield Hospital

Thank you so much for your kind words. We are so pleased you had such a positive experience at the hospital. Your review will be passed on to all concerned. Many thanks Georgina, One Hatfield Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
1st September 2020

My care at One Hatfield Hospital was incredible. All of the staff from reception to the surgical team, nurses to catering were friendly, warm and welcoming and professional. They listened to any questions or concerns that I had and answered them fully; explaining everything that I wanted to know. I felt very well cared for. This exceptional care and thoroughness of the staff actually highlighted an unknown medical issue which I have been advised regarding and have nothing but tremendous thanks for everyone involved. The elective surgery was excellent and I am incredibly happy with the entire process from beginning to end. Everything was fully explained to me, I was comfortable during my stay (day-case), the staff were always there for me if I needed anything and the aftercare is wonderful. I have no complaints at all about my experience and cannot thank everyone there enough for their truly amazing care and kindness!

2020-09-02 14:31:41
Response from One Hatfield Hospital

Thank you so much for taking the time to review One Hatfield Hospital. We're so pleased you had such a great experience and it really means a lot to all our staff to hear such kind words. Many thanks George, One Hatfield Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
27th August 2020

From the Admission to discharge, the care I received was fantabulous

2020-09-01 08:21:48
Response from One Hatfield Hospital

Thank you so much for your lovely feedback. We are pleased you had such a great experience. Many thanks Georgina, One Hatfield Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
6th August 2020

The room was very clean, the doctors and nurses were professional and friendly, the food was very nice and I cannot fault the hospital at all.

2020-08-10 11:09:19
Response from One Hatfield Hospital

Thank you for taking the time to review One Hatfield Hospital. We really appreciate it. Thanks Georgina, One Hatfield Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
13th July 2020

The care I received from the hospital was great which is why I've given stars in the appropriate areas but the admin has been horrendous I am afraid to say. I was told in the week prior to my operation that my boyfriend could come in the private room with me following recovery. On the day I was told he wasn't allowed in due to Covid-19 which not the kind of information you need on the day of the operation. Covid-19 has been going on for months so I do not see how a few days can change anything. Also I was charged £90 for a Covid-19 test by the LTC (something patients have to do prior to an operation) and was later told after being charged that I could get one free from the One Hospital. I was then told by the One Hospital it may be late to have either test in before my operation and my only option was to go to a local one which thankfully I had a housemate on hand to take me. This resulted in a few hours off work unnecessarily. When I was in recovery, I was also misgendered by one of the nurses. I also keep receiving phone calls from One Hospital about my payment for the operation. I have taken out a payment plan with Deko via the LTC so any payment problems I would advise taking up with LTC as I am tired with this game. I've had a serious operation I do not need this. The staff themselves beside the one who misgendered me were lovely and the results of the operation have been amazing so a big thank you to Mr Inglefield. However in regards to admin, there needs to be a serious internal check at how things are handled and Covid-19 can not be used as an excuse given the amount of time this has been going on for. Very unsatisfactory for private health care which has cost me over £4000

2020-07-22 13:03:14
Response from One Hatfield Hospital

Thank you for taking the time to review One Hatfield Hospital. We are so sorry to hear we have let you down. Our Clinical Director, Claire Denneny, would really like to talk to you directly to discuss your comments. We regret she is not at One Hatfield this week, so could we ask you to call in next week on 01707 44 33 33 to speak to her? In the meantime, please accept our sincere apologies for the negative experience you have had. Thank you Georgina, One Hatfield Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a carer
28th June 2020

I was initially really nervous about my 4 year old sons Hydrocele Repair operation. I was nervous about the anaesthetic and the procedure and also aware that I needed to stay positive and brave for my son. The staff at the hospital were so welcoming and reassuring and they quickly helped put my mind at ease. I think the Health Care Assistants and the Nurses and all the other staff really went that extra mile in looking after us. They took the time to chat with us and said they could stay with me while my son was having the procedure and they kept checking in on us ensuring we were ok. This was so helpful to me as I felt anxious initially but they all really helped me feel much more calm. The way they spoke to us was lovely and they ensured my son was reunited with his two toys when he woke up. Thank you we enjoyed our stay with you.

2020-06-30 14:56:02
Response from One Hatfield Hospital

Thank you so much for your kind words. We are so pleased you had such a positive experience at the hospital. I'll pass your review on to the team. Our very best wishes to your son. Many thanks Georgina, One Hatfield Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
#sayThankYou

Great service and medical care. Exceptionally clean hospital with great support health workers. Positive experience all round thank you

20th May 2020
1 2 3 4 5
Written by a patient
1st April 2020

I had elective day surgery at One Hatfield shortly after the hospital opened. As a nurse myself I was totally blown away by the professionalism and positive attitude of all the staff. State of the art facilities and it is obvious that a lot of thought went into design of the hospital. From my initial consultation with a GP (yes, they do this as well!) to an MRI scan and a consult with a surgeon the process was flawless. The finance department were also very on the ball. The food was excellent and I really would recommend the hospital to anyone who is looking for treatment. The GP service is very reasonably priced and there is ample parking with a tea/coffee bar to boot!

2020-04-07 14:29:30
Response from One Hatfield Hospital

Thank you very much for taking the time to review One Hatfield Hospital. We are so pleased to see such a positive review and will be sharing it with everyone at the hospital. Many thanks Georgina, One Hatfield Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
 
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Resources

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