one-hatfield-hospital

One Hatfield Hospital

Hatfield Avenue, Hatfield Business Park, Hatfield, AL10 9UA Also known as: Hatfield One
 
1 2 3 4 5 76 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Written by a private patient
17th June 2021


Very good service all round,I’m finding it hard to find any faults. Easy to find,lots of parking, receptionist very polite,very clean, appointment on time. First visit would of been nice to see pictures on wall of DR’s so I could recognise but struggling to find anything to say.

2021-06-21 09:37:01
Response from One Hatfield Hospital

Thank you for taking the time to give us your feedback and suggestions. Georgina, One Hatfield Hospital.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a private patient
8th June 2021


A first class Hospital staff very helpful very comfortable rooms and 5 star food.

2021-06-08 14:22:43
Response from One Hatfield Hospital

Thank you so much for taking the time to leave a review. We really appreciate it. Many thanks. Georgina, One Hatfield Hospital.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
27th May 2021


What a great Hospital. I had no idea it was here until it appeared as an NHS option for an Orthopeadic appointment. All staff I met were polite and really friendly, putting me at ease. If I have the opportunity to choose One Hatfield again, rest assured I will.

2021-06-15 09:35:46
Response from One Hatfield Hospital

Thank you so much for your kind feedback. We really appreciate it. Georgina, One Hatfield Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a private patient
21st May 2021


The whole procedure went extremely smoothly, despite the complications necessitated by Covid precautions

2021-06-15 09:37:17
Response from One Hatfield Hospital

Thank you so much for taking the time to leave a review, it's appreciated. Georgina, One Hatfield Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a private patient
14th May 2021


A very pleasant place to be.

2021-05-17 08:50:35
Response from One Hatfield Hospital

Thank you for your feedback! Georgina, One Hatfield Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a private patient
9th May 2021


I went for a doctor to have a look at my throat as I was worried about hoarseness. The consultant was very good but I felt the examination wasn't thorough enough. My main concern is that after paying the consultants fee I thought that was it. However a month after paying him I received a invoice for £150 for the consultants hire of the camera they put down my throat. I would have thought this was part of the payment as the whole appointment lasted about 20 minutes and the camera for about 5 minutes (bit steep for camera hire for 5 minutes). Also why didn't they bill me for the whole process rather than send another bill a month later? Furthermore I think paying £450 for a consultation that lasted 20 minutes is rather excessive. The £300 fee was communicated verbally but the hire of the camera was mentioned in a letter I didn't think I needed to read as I thought the appointment was booked and cost £300. I feel as I have been ripped off quite honestly. I was reasonably happy at £300 - at £450 - NO

2021-05-14 10:37:02
Response from One Hatfield Hospital

Thank you for taking the time to leave us a review. Consultation fees are confirmed at the time of booking but if any tests or investigations are needed there is often an additional charge. We are always completely transparent about all charges. It sounds like the charge was communicated by letter but not verbally. Unfortunately we’ve not been able to look into the chain of events as reviews are left anonymously. So that we can look into what happened, and make steps to ensure there aren’t any gaps in our communications in the future, we’d be really grateful if you could contact us. Please call me (Georgina) on 01707 33 44 44. Please accept our apologies for the negative experience you have had, and be assured that we will do all we can to improve processes so this doesn’t happen again. Georgina, One Hatfield Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
7th May 2021


The whole experience was amazing consultants and all staff I came across were very caring and helpful would like to give nurses Sharon and Becky a huge thank you they were amazing

2021-05-11 08:16:58
Response from One Hatfield Hospital

Thank you so much for taking the time to leave us review. We'll pass on your kind words to Sharon and Becky, I am sure they will be very much appreciated! Georgina, One Hatfield Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
4th May 2021


What a fantastic team. Every part of my care was excellent.

2021-05-04 15:24:05
Response from One Hatfield Hospital

Thank you for your kind words. We are so pleased you had a such a positive experience. Georgina, One Hatfield Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a private patient
1st May 2021


Great new hospital that has felt completely safe during Covid-19. Caring and attentive staff and an excellent private GP service that is great value.

2021-05-05 14:13:17
Response from One Hatfield Hospital

Thank you so much for taking the time to leave a review. We really appreciate it. Georgina, One Hatfield Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
29th April 2021


I arrived, and was warmly welcomed by the reception staff. The nurses ( angels) took great care to make sure I was well informed and well looked after. The consultant whom I knew visited me and gave me a full explanation of my pending procedure. I had a quick visit from the anesthesiologist who asked me some medical history questions. In the operating theatre, it was very straight forward and quick, ( felt a bit cold & unwelcoming, but hey it's a serious job.) I then woke in recovery to the angels who took great care of me and were very just so very kind. The food was excellent and the Catering lady was lovely...I even got and extra pot of Tea..! All in all, a great safe experience and I would recommend the One Hatfield Hospital to anyone..!

2021-05-04 15:26:02
Response from One Hatfield Hospital

Thank you so much for taking the time to leave such a great review. We really appreciate it. Georgina, One Hatfield Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
 
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Profile

One Hatfield Hospital is a modern, purpose built private hospital equipped with the very latest technology. Our operating theatres provide you with the very best environment to keep you safe and free from infection. Our private hospital is home to the latest theatres, luxury ensuite bedrooms, specialist rehabilitation physiotherapy and outpatient diagnostic facilities including fast-track access to X-ray, CT, MRI and ultrasound. We treat patients across a number of specialties including Orthopaedics, General Surgery, Gynaecology, Urology, ENT, Dermatology, Plastic Surgery and more.

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Resources

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