Coreys Mill Lane, Stevenage, Hertfordshire, England, SG1 4AB
My father had major surgery with a one week stay in ward 8B North. The ward and toilets were absolutely filthy. The ward was thick with dust under and behind the beds and one morning the men's (patient) toilet in the ward was streaked with blood on the seat and in the bowl which was still there 6 hours later, and the toilet floor was always covered in urine by the toilet. Despite reporting this at the first sighting no cleaning took place until approximately 7 hours later. Only a few of the nurses were good but it all depended on who was on what shift and who was drawn in from other wards to support. Some other nurses were clearly under pressure and this showed through by a negative attitude and behaviour. I witnessed similar behaviours from some of the doctors in SAU and those doing their rounds on ward 8B North. Patients and their family should not have to witness these pressures. We experienced a number of administrative errors at this hospital with incorrect information recorded on the system relating to surgery detail, handovers and lack of communication relating to issues found with blood tests & urine tests resulting in a lack of appropriate medical action being taken in a timely manner. Multiple nurses kept missing my fathers swollen hand and arm due to IV fluids leaking in to the tissue instead of correctly flowing in to the vein. I had to keep prompting the nursing staff to address the issue, my father was at risk of necrosis as this issue was happening too frequently and was left for too long each time before a doctor was called in each time to re-cannualte. My father now has nerve compression with loss of sensation in his hand and this will take approx. 2 months for the feeling to come back. The Lister is seriously underfunded and under resourced and this blatantly shows through to patients and their family which is totally unacceptable. I live in London and have dealings with Guy's hospital which is a top performing hospital under the NHS. I cannot understand how the Lister is in the poor state that it is in. It really is time for change, and this hospital needs the right top team to look at processes, funding and resource to start turning things around as patients lives are ultimately at risk.