Dr David Rawaf
7th August 2020
The first part of my visit to the A&E was very underwhelming in my interaction with the first doctor (not David Rawaf) I got to speak to about my issue (a small metallic foreign body lodged under the knee cap). This first interlocutor did not seem to listen to my explanation while subsequently implying that I was making her loose time, that I was confusing and making it difficult and that neither her not my GP would take this foreign body out. (probably not the place to share this feedback for someone else but it is probably meaningful for the experience of A&E as a whole) After the X-Ray, I was directed to Dr. David Rawaf. He looked from the start more concerned, actively listening, positive in his attitude and determined to attempt to remove it. He was very thorough, confident, attentive both in his preparation and during the procedure. I really appreciated how he kept me informed of what he was doing / about to do as well as the efforts he made / concern he put in making it more than just interaction for a treatment/procedure, entertaining some warm and friendly small talk amongst the more factual informations he communicated. After the procedure his explanations of what to do next were very clear (gp, vaccination check, antibiotics, etc). Eventually, while he had to make a small incision, the wound is not painful at all and seem to be healing well. I know comments on areas to improve are important, however as much as I could experience I have been very satisfied by the care provided by Dr. David Rawaf in every aspects.