St Helier Hospital

I’m the patient and was to see the Orthopaedics Team. I called up in due to time cancel as my husband was admitted. The receptionist wasn’t exactly friendly. I find it quite annoying of how appointments keep getting cancelled and rescheduled with no control at all. It’s very annoying and disappointing. Chelsea West or similar hospitals don’t do this and this place really should be closed if they can’t attract good quality people.

I feel that this hospital still is on its last legs

I think this hospital lacks a lot. When to see an orthopaedist this midday and the secretaries were even complaining. Whilst I think the nurses and X-ray staff were good, some of the older consultants have to probably undergo training. It’s a sad thing. So much space yet useless computer systems that aren’t integrated despite gp in the same group. It’s truly sad and I immensely hope we get more talented upper tiers of staff from this hospital. Lifts also not working which is just not right. It’s lacking on all levels of hygiene and time keeping. I truly hope the Sutton cancer /research hospital can take on more than just that. This is truly needing some care - TLC from a better set of management is needed. It’s definitely improved but needs way more work. Too sad...

Had the misfortune to visit Oak's Clinic @ Epsom Hospital for outpatients neurology appointment. The staff are disinterested, the room is gloomy and there were 'poorly' folks waiting who were totally ignored. DO please think about taking a chaperone. Overall? Depressing to find a 'caring' profession acting in such an unprofessional way.

Following a cycle accident in November 2017, I required orthopaedic surgery to repair my shoulder. While I can not fault the care I have received over the last year, and the skill shown by Mr Patel, his team and the theatre staff. I found the post operative stay in hospital very difficult. The ward seemed unfamiliar with the pain relief required after major surgery, even though it had been written up by the surgeons. I did not get any sleep due to a very seriously ill lady in one bed screaming all night. As she was being given paracetamol for a broken neck, I am not surprised she was screaming. After a complaint from a fellow patient at 3am, a duty manager turned up, but was unable to help. the next day I gave up waiting for my discharge prescription after 7 hours and had it picked up the next day. By the time I left to go home, I was in pain, exhausted and in tears. The student nurses on the ward seemed to be the only ones that cared.