King George Hospital

King George Hospital 2023-09-19 Person 4 5 0

I like the service

everything is perfect

King George Hospital 2023-09-19 Person 1 5 0

Long waut tumes, staff attitudes and treatment of patients was rude. I spent over 8 hours in A&E. Delays could have been avoided if staff communicated better. I waited 2 hours for urine results, 1.5 waiting for the sample.to.be taken to.be tested. Cannula should have been put in when bloods taken but this was missed adding 40mins delay in treatment.

Everything, from the initial assessment, to treatment. Staff need to be educated as to how to treat patients and that they are providing a service to someone who needs medical attention. They deserve to be treated with respect.

King George Hospital 2023-09-19 Person 4 5 0

Most staff were brilliant The only person that let everyone down was the woman that done my ECG She walked past my cubicle calling my name by the time I got up she had gone When she came back round I explained I had heard her but missed her to keep being told I called you I called you Then to be asked have you got chest pain now ? I replied no , she then turned round looked at me and said you know that's why your here Im 68 I've got cancer , Sarcoidosis and have just recovered from blood clots on my lungs , I did not ask to go to hospital I was told I had to go to be checked That one person made me feel like I was a time waster , its people like her that give a brilliant service a bad name

Perhaps remind staff it doesn't take much to be polite

King George Hospital 2023-09-19 Person 2 5 0

During my experience at king George, I was brought in for anaphylaxis by ambulance- I was firstly given the wrong wrist band and then when removed, not given another. Baring in mind I have a lot of allergies. I was then given a canula and drip and told to wait on a chair in a cubicle of 4 chairs (very claustrophobic) and not good for someone with TLP who can’t get over heated. Once my treatment had finished , I was then told to wait outside, which I explained I have to be observed for at least a few hours before I go in the waiting area incase I have a secondary reaction. After just sitting there for about 5 hours, I left with a high heart rate.

Taken more individual care of each patient and their needs on an individual basis.

King George Hospital 2023-09-19 Person 5 5 0

I had lovely staff whom all cared for me . With total dedication and respect.

Nothing

King George Hospital 2023-09-19 Person 1 5 0

"I recently had an unfortunate experience at King George Hospital's emergency department. While I understand that emergency rooms can be busy, my visit left me quite dissatisfied. The waiting times were exceptionally long, and the staff seemed overwhelmed. Communication was lacking, and I didn't feel well-informed about my treatment plan. Additionally, the facilities appeared outdated and in need of improvement. I hope the hospital can address these issues to provide better care for patients in the future." “My recent visit to the hospital was marred by a deeply unpleasant encounter with Head Nurse Kerline. Her demeanor and behavior were shockingly disrespectful. I felt unheard and belittled during our interaction, which is entirely unacceptable when seeking medical care.

I hope the hospital takes steps to address such behavior to ensure that patients are treated with the respect and professionalism they deserve.”

King George Hospital 2023-09-19 Person 4 5 0

I was checked with the respect and quickly (when doctor was available).

Waiting times, whole journey at A&E took 8-9hrs.

King George Hospital 2023-09-19 Person 2 5 0

Medical staff seem to patronise , regardless of your own intelligence or professional standing , not all but some ! Ineffective use of time and repetition of the same task . Waiting 9 hours to be dealt with is not acceptable, given I was sent here for something that I was told was spreading rapidly and could affect my brain

Communicate . Talk to people on a level not down . NHS may be a free service but it is not free and we the public pay a huge amount for it , therefore to give the impression you are an inconvenience and somehow not deserving of good service is very poor

King George Hospital 2023-09-19 Person 4 5 0

I was treated with kindness I went to hospital A and E nearly after 5 years first I did not have a good experience but this time I notice the staff was friendly and kind and giving proper attention and in due time even they give me medicine for pain I am happy with the management and the care received.

Just keep the less time to see patients

King George Hospital 2023-09-19 Person 1 5 0

It is horrible the waiting time is unbelievable , staff is so rude the guy with long hair from emergency department didn’t even wanna tell me where the toilet is so I could give them the urine sample , after the nurse forget to put back the lid from my cannula , my blood was dripping everywhere even o my trousers , when she did the ECG she didn’t know how to put the cables she was struggling …I really feel worse then better ….but I can only thank to the last doctor that made me more calm as he told me my results are good and he was very nice as well his name was Ahmad ….also the English lady from reception is so rude even with the staff from ambulance she was shouting …she is disgusting she make people wanna leave sick like that

You have to get experience staff and train staff to be nice and friendly