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19th September 2023


"I recently had an unfortunate experience at King George Hospital's emergency department. While I understand that emergency rooms can be busy, my visit left me quite dissatisfied. The waiting times were exceptionally long, and the staff seemed overwhelmed. Communication was lacking, and I didn't feel well-informed about my treatment plan. Additionally, the facilities appeared outdated and in need of improvement. I hope the hospital can address these issues to provide better care for patients in the future." “My recent visit to the hospital was marred by a deeply unpleasant encounter with Head Nurse Kerline. Her demeanor and behavior were shockingly disrespectful. I felt unheard and belittled during our interaction, which is entirely unacceptable when seeking medical care.

Suggested improvements
I hope the hospital takes steps to address such behavior to ensure that patients are treated with the respect and professionalism they deserve.”

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse