Barley Lane, Goodmayes, Ilford, Essex England, IG3 8YB
positive experience with friendly and informative staff
Good overall but it would have been helpful to have TV screens as, for example, those installed in Barts Hospital at St Pauls. When waiting long periods it is helpful to have a guide as to how long the waiting period is likely to be.and, when appropriate, how many people there are in front of you at any time.
The pre-assessment team were wonderful, attentive interested, well organised. Everything moved on very swiftly great information at each stage. Very impressive. Well done keep doing what you are doing.
Dr. Samanta was absolutely excellent. He took the time to explain my diagnosis, what the condition was and how it would affect me. He took me through treatment options in great detail and wrote a referral letter whilst I was there to agree to what was being said. The nurse (Anne) was kind and ensured I was relaxed and comfortable. The brief investigation I had was carried out with dignity and some humour which I liked. The department was clean and looked nice. The toilets were immaculate and plentiful and, as someone with a chronic bowel condition, this is really important to me. My experience was great and, apart from being seen about 10 minutes late even though I was the first patient of the session, I got plenty of time with the specialist and excellent care and respect.