King George Hospital
Review of Accident & Emergency,
20th September 2021
The receptionists were not so kind and helpful to the patients and they were very annoyed whenever a patient would go up to enquire when they’d ask about when they’d be seen. The wait time was changed from 4 hours to 8 hours and understandably, many patients were frustrated and agitated as they weren’t being updated as to why there waiting period was being extended.
As a response to a patient enquiring as to what’s going on, instead of being polite - the receptionists reply was “there’s people dying back there.”, though this is true, it made the patient feel hurt and guilty for being ill and even having the need to come to the A&E; I believe that nobody should ever have to feel that way. Similarly, another patient went to the receptionist, saying that they had been waiting to be seen for 10 hours - instead of explaining to them why the delay or when they’d be seen, the response was “well the other day people waited for 14 hours.” This reply doesn’t justify the delay of that day and nor was it appropriate to say.
In a similar manner, after many hours of waiting - when I asked about if my results had come in, I was told that it didn’t matter because I haven’t waited the full 8 hours. This wasn’t very nice and I don’t think that treatment should be given to patients depending on how long they’ve waited.
I think that staff should be much kinder and more respectful to patients, considering that many of them have left sick children, infants at home and there are others who are afraid of going to the doctors alone. Receptionists should be welcoming to patients and should update them regularly if there are delays etc. which would be inevitable.