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19th September 2023


It is horrible the waiting time is unbelievable , staff is so rude the guy with long hair from emergency department didn’t even wanna tell me where the toilet is so I could give them the urine sample , after the nurse forget to put back the lid from my cannula , my blood was dripping everywhere even o my trousers , when she did the ECG she didn’t know how to put the cables she was struggling …I really feel worse then better ….but I can only thank to the last doctor that made me more calm as he told me my results are good and he was very nice as well his name was Ahmad ….also the English lady from reception is so rude even with the staff from ambulance she was shouting …she is disgusting she make people wanna leave sick like that

Suggested improvements
You have to get experience staff and train staff to be nice and friendly

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse