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19th September 2023


Most staff were brilliant The only person that let everyone down was the woman that done my ECG She walked past my cubicle calling my name by the time I got up she had gone When she came back round I explained I had heard her but missed her to keep being told I called you I called you Then to be asked have you got chest pain now ? I replied no , she then turned round looked at me and said you know that's why your here Im 68 I've got cancer , Sarcoidosis and have just recovered from blood clots on my lungs , I did not ask to go to hospital I was told I had to go to be checked That one person made me feel like I was a time waster , its people like her that give a brilliant service a bad name

Suggested improvements
Perhaps remind staff it doesn't take much to be polite

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse