Mr Stephen Tai was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
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Trust
Listening
Mr Stephen Tai
2016-09-21
Person
4
5
0
21st September 2016
The whole of this document should be read – and note and action taken on the Corollary.
1. Following my operation on Friday 28th October 2015 I awoke and needed to urinate, a bedpan was brought to me but wasn’t placed under me correctly. As a consequence of the latter I flooded the bed which had to be remade with me still on it.
2. Also, I vomited frequently. On the first occasion I received help, following this I received no help and had to stretch out to reach the basin on the trolley next to my bed. The trolley was on my right hand side – the same side as my operation and due to this I had difficulty and suffered stress in reaching it.
I consider that I should have received medication to alleviate or stop the vomiting.
3. A nurse came to the foot of my bed and stated “You have to wrap a towel up like this and put it between your legs”, she then dropped it onto the end of the bed and walked out. She showed total disregard to fact that at that time my condition restricted my movement.
4. On the first night I required a bedpan – this was brought to me by a young male nurse – he placed it out of reach at the bottom of the bed and started to walk away; I called him back and informed him that I couldn’t place it under myself, he attempted to place the pan under me but I slipped off it and urinated on the bed, a female nurse then attended on me and changed the bedding.
5. On Sunday 30th October a nurse-physiotherapist came to see me but the woman in the adjacent bed started to ask her a lot of questions this lasted for some twenty minutes, suddenly the nurse looked at her watch and said “Gracious, I’m due to give someone else physiotherapy” and off she went; consequently I received no physiotherapy.
6. Catering by the time our meals arrived on the ward they were congealed on the plates and unappetising.
Corollary
• If Mr Tai hadn’t given me permission to leave the hospital when I ask him I would have left of my own accord as I was desperate to get away from the place.
• The incidence of me slipping off the bed pan (at 4 above) may be the reason why I feel that my new hip was displaced on the ward and not as a result of the surgery; none the less I am now suffering discomfort and pain and cannot walk correctly or far.
• There is a definite need for the surgeons to be aware of the quality of nursing that his postoperative patients receive and for them to give specific instructions on the patient’s bed-care. There is also a need for the nurse managers to be more pro-active in the management and training of the nurses.
25th September 2016
Response from Mr Stephen Tai
Many thanks for your feedback. It was a pleasure seeing you in clinic recently when you informed me that you felt that my personal delivery of care was "let down by the ward after care". I was extremely disappointed to hear this and this is certainly not the norm, as our Orthopaedic ward scores highly on the friends and family test. I can assure you that the ward takes all feedback seriously and I will ensure that your comments are passed onto the ward manager and that you receive a response to this complaint. Hopefully after your recent clinic appointment, I have reassured you that your hip replacement is certainly not "displaced" and that together we have reached a plan to help you move forwards.
Mr Stephen Tai
2016-05-10
Person
4
5
0
10th May 2016
I was seen by Dr tai at the lister. He was very attentive, clean and tidy and very professional! Iwas just surprised I didn't have an x Ray before the cast came off. I would certainly recommend him to other patients x
28th March 2017
Response from Mr Stephen Tai
I'm delighted that you are pleased with the service that you received at East and North Hertfordshire NHS Trust. I judge whether to X-ray patients on a case by case basis, as very often X-rays aren't required and performing an X-ray on you would expose you to a small dose of radiation.
Specialises in
- Orthopaedic and Trauma Surgery
Profile
I am an experienced Consultant Orthopaedic Surgeon at East and North Hertfordshire NHS Trust, who specialises in adult hip and knee arthroplasty and the management of traumatic injuries. I consult privately at Pinehill Hospital in Hitchin, and One Hatfield Hospital.
Having studied medicine at St Mary's Hospital medical school, I underwent specialist training on the highly regarded Royal National Orthopaedic Hospital, Stanmore, Specialist Registrar rotation. I then continued my sub specialty training in adult hip and knee replacement surgery on the prestigious year-long fellowship with the Specialist Orthopaedic Group in Sydney, Australia. During this fellowship, I was trained in the latest arthroplasty techniques, including the direct anterior approach to the hip, computer navigated hip replacements and patient specific implants.
I have completed a second fellowship in complex trauma at University Hospital, Walsgrave - one of the busiest major trauma centres in the United Kingdom.
I have published a number of articles related to my areas of sub-specialty interest and I have written book chapters on traumatic injuries.
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