Lambeth Palace Road, London, England, SE1 7EH
I have been a patient at the St. Thomas' Haemophilia Centre for over 20 years. I have received nothing but 5 star care throughout. I have access to doctors, nurses, physio therapists, counselling, pediatricians, orthopedic specialists and much more - all of them experts in their fields. I am always treated with immense respect and kindness. The staff at St.Thomas' have had a profoundly positive impact on my life.
Hospital denied care after I made a complaint. Blocked me from seeing my consultant, threw me off his books. My health deteriorated so I saw a private specialist who told me i do not have much longer. It is outrageous that hospital staff could be so malicious, vindictive and hateful.
I cannot thank the staff enough for their care of me after I broke my ankle. I had never been in hospital before as a patient, so it was quite a traumatic experience at first, but I never felt abandoned or panicked. Everyone was caring. Things like using a bedpan; although I quickly gave up my modesty, I never felt that I had lost my dignity. I am grateful to everyone who took such good care of me. Occasionally I felt that people were very busy; I might need two things done, eg to pour a glass of water and to pick up something I had dropped, but after the first thing was done, the person might go to help someone else so I'd wait before asking about the second thing. I found all the staff to be friendly and helpful, and that has continued with my care now that I am out of the hospital.