St Peter's Hospital

St Peter's Hospital 2020-12-17 Person 5 5 0

We were seen so quickly. The treating doctor was probably one of the kindest, genuine and professional people I have ever met. He was reassuring and knowledgeable. He is an absolute credit to the NHS. I can’t thank him enough. Thank you so much.

Would have preferred not to need to go to the ETC first. Children should be able to go straight to children’s A&E.

St Peter's Hospital 2020-12-17 Person 4 5 0

The doctor i saw put me at my ease and gave me no sense that I was wasting anyone's time. He is very thorough in eliminating all possible causes for my pain

Nothing comes to mind

St Peter's Hospital 2020-12-17 Person 3 5 0

I can’t fault the staff there as they are only working with what they had. However I called 111 with breathing difficulties and was booked for an appointment at 12.30pm. I sat there for 1.5 hrs before having to go to the nurse and say I have to leave soon as I have to collect my daughter from school. She told me I was some way down on the list but she did contact the doctor and I got bumped up the list so I was home just in time. My issue is that I was told not to go to a&e as that would mean you had no strict time however I think it is unacceptable to be given appointment and have to wait over an hour to be seen. What made matters worse not just for me but for the 5 people who had been there even longer than me was people arriving after and being seen before us. I appreciate people have different needs but i think if it’s an appointment service it should follow those rules. If it’s an emergency then the A&E is straight across the road! There was also no information given to patients,, maybe being able to see the list displayed or if a staff member came in to brief on waiting times then it would have helped.

Communication with patience about wait times. Also if people have an appointment then they should be seen within an hour of that and no queue jumping! If you can’t offer this don’t offer appointments and send people to A&E!

St Peter's Hospital 2020-12-17 Person 1 5 0

Covid patients were mixing and using the same toilet as a&e patients in the waiting room. I waited 3 hours and still didn't get seen even though 111 said it was an emergency and that I needed to be seen within the hour

St Peter's Hospital 2020-12-17 Person 5 5 0

Excellent standards maintained by all staff Felt safe in this current situation

Nothing I think you’re doing an excellent job under the circumstances

St Peter's Hospital 2020-12-17 Person 4 5 0

Long waiting time in paediatrics

Not such long wait times between x-ray and discharge

St Peter's Hospital 2020-12-17 Person 5 5 0

The care I received was good and was given in a calm and friendly manner.

Nothing

St Peter's Hospital 2020-12-17 Person 5 5 0

Great and easy experience

Just the jon

St Peter's Hospital 2020-12-15 Person 5 5 0

The health assistant, nurse and doctor were all very kind and informative

I appreciate COVID is placing a huge strain on the nhs, but waiting outside for nearly an hour with a poorly baby wasn’t ideal. I was thankful it wasn’t raining, I wondered what alternative could be used for future patients waiting to be seen. Perhaps some kind of gazebo?

St Peter's Hospital 2020-12-15 Person 2 5 0

the waiting was restricted to waiting outside, there were parents with small children and people in wheelchairs. I am immunocompromised so this was not a good or safe option the triage nurse wore the same gloves to use the computer, open the door, check someone elses temperature then exam my hand. I was given a place in yellow treatment are which was next to the sluice i waited 4 hrs to be seen. The team were short staffed and stayed on for extra hours to see patients. no evidence of cleaning at all whilst I was there. bo indication of wait times

appropriate facilities. look after your patients and staff cleaning in place safe hygiene practices