Share review of St Peter's Hospital

St Peter's Hospital 2020-12-17 Person 3 5 0

I can’t fault the staff there as they are only working with what they had. However I called 111 with breathing difficulties and was booked for an appointment at 12.30pm. I sat there for 1.5 hrs before having to go to the nurse and say I have to leave soon as I have to collect my daughter from school. She told me I was some way down on the list but she did contact the doctor and I got bumped up the list so I was home just in time. My issue is that I was told not to go to a&e as that would mean you had no strict time however I think it is unacceptable to be given appointment and have to wait over an hour to be seen. What made matters worse not just for me but for the 5 people who had been there even longer than me was people arriving after and being seen before us. I appreciate people have different needs but i think if it’s an appointment service it should follow those rules. If it’s an emergency then the A&E is straight across the road! There was also no information given to patients,, maybe being able to see the list displayed or if a staff member came in to brief on waiting times then it would have helped.

Communication with patience about wait times. Also if people have an appointment then they should be seen within an hour of that and no queue jumping! If you can’t offer this don’t offer appointments and send people to A&E!