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St Peter's Hospital

Guildford Road, Chertsey, Surrey, England, KT16 0PZ
 
69,286 reviews

Reviews

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Dignity/Respect
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Reviews

 
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Written by a NHS patient
9th February 2024


I have always had excellent care and attention over the many years I have had treatment there. brilliant Hospital.

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Written by a private patient
6th February 2024


It is clean and the staff is friendly and helpful

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Written by a NHS patient
28th December 2023


I didn't have my procedure at St Peter's, but my clinic appointments were held at St Peters where I found the CEMIG staff and Blanche unit to be very helpful and kind and understanding.

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Written by a NHS patient
11th November 2023


I have attended the hospital on many occasions and have no complaints. The staff are all very caring and I feel confident in the care that they provide. I recently had an operation that was carried out by Mr. Majdumdar and the outcome could not be better for me. I have also had recent treatment from the cardiac team which has prolonged my life and I cannot thank them enough. It is a very good hospital.

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Written by a NHS patient
25th October 2023


I’ve always has great care at St Peter’s and at The Blanche Heriot Unit the staff are not just professional but warm and empathetic.

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Written by a NHS patient
13th October 2023


St Peters Hospital has treated me for a number of medical conditions recently. This included being admitted to one of the wards as an in-patient. I have always been treated with dignity and respect. I have received first class care and medical treatment from all the doctors who have looked after me. I have no suggestions for improvement

Recommend
Dignity/Respect
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Cleanliness
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Safe
 
Written by a NHS patient
13th October 2023


Under the care of Mr Narvani for a shoulder replacement. Treated so well and kept informed throughout. My shoulder replacement is so successful that it has changed my life. I can now independently and can perform all tasks as I did before having a shoulder problem. Appointments are on time and I have been treated so well that I am so grateful to Mr Narvani

Recommend
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Review of Swift Ward - St Peter's
30th August 2023


This was my first experience as an in-patient at St. Peters and I was hugely impressed by every element of the care that I received - as reflected by the totally deserved maximum satisfaction scores I have given. What particularly stood out for me was the good-humoured, heplful and highly professional attitude of the Ward staff at every level. Despite being constantly under pressure they always responded positively to the needs that I and my fellow patients had. I should add another plaudit that is not covered in this patient experience survey. This regards the meals that were served to me during my stay on Swift Ward. In summary, they were first-class - not at all what I had expected - and deserve highlighting. Both the selection and food quality were excellent.

Suggested improvements
There were genuinely no areas of patient care that I received that were in my view were below standard or where improvements needed to be made.

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Review of Urgent Treatment Centre - Adult
16th August 2023


All the staff were brilliant. They all seemed to be friendly and getting along with each other which helped the mood. But the cramped space made life difficult. Having to be constantly moved during the assessment phase and then waiting for a bed to be freed up on a ward. The porters seemed to be most times just moving us around in the queue. I was there on a day when the junior doctors were on strike, so A&E was manned by consultants, so I probably got more experienced hands. Even so it’s probably not a bad thing that the consultants get reminded of the experience the other way, every now and again.

Suggested improvements
I may have this wrong but it seemed to me (laying there for 9 hours) that if there was an emergency ward, with another 20 trolleys, then there wouldn’t need to be trolleys in corridors. I appreciate that you would still have to wait for a bed on a ward, is required for admission, but if one was not available then at least the emergency ward could double up as an overflow. It seems like we have a growing and aging population that relies on and efficient A&E department that hasn’t grown to match. Appreciate that funding and space is needed for this and selling off the area where the staff use to park ( my wife works in the hospital) May have given funds but at the expense of the space.

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Review of Musculoskeletal - St Peter's
15th August 2023


1. I telephonically confirmed MRI appointment 24 hrs prior. Arrived and told "it is not until tomorrow" 2. Returned for MRI scan. Told by MRI team to contact GP for follow up. GP refuses and informs me to contact iMSK team. I contact them and am told they will call me to book appointment. Still waiting 5 weeks later despite calls and emails to them. 3. Requested MRI images in order to expedite via private healthcare. Refused on "security" grounds. But at least I was contacted to make an appointment to discuss statins! Maybe when I am able to stand or walk we could then address slightly elevated cholesterol?

Suggested improvements
Anything and everything. Just total institutional paralysis in NHS

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Resources

Short link to review St Peter's Hospital: http://iwgc.net/eb43v