st-peters-hospital-1

St Peter's Hospital

Guildford Road, Chertsey, Surrey, England, KT16 0PZ
 
1 2 3 4 5 68,990 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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Page 1 of 137
 
1 2 3 4 5
Written by a patient
3rd December 2020


Fantastic care given in A&E and can’t fault it. As first time visitors to the hospital the car parking + payment system was confusing and could be improved.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Review of Urgent Treatment Centre - Adult, written by a patient
3rd December 2020


Because that’s the service I received


Nothing

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of Urgent Treatment Centre - Adult, written by a patient
3rd December 2020


From the arrival I was greeted at the door and informed there would be a short delay as was quite busy and queueing but after being informed and needing your assistance that was no problem at all. Was treated with respect from start to finish. Every part of the system and people I spoke to were very professional and seemed very happy to help make the experience as good as it can be leaving myself very impressed. I even told my partner so yesterday and she was impressed too. Keep up the great work


Nothing, it was a slick setup and it left me very impressed

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of Urgent Treatment Centre - Children,
3rd December 2020


Very quick and safe


Nothing

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Parent Dignity
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Suitable Location
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of Urgent Treatment Centre - Adult, written by a patient
2nd December 2020


All the staff I met were so lovely. The lady who greeted me was really kind and welcoming. The receptionist was very polite and professional when I told her what was wrong with me. The initial doctor who booked us in was very funny. The doctor I saw was a lovely man, put me at ease with some simple chit chat.


There were some used water cups dotted around. Although the receptionist did come to collect them- maybe have a bin in the UTC Waiting room- not just in the children’s bit.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of Urgent Treatment Centre - Children,
2nd December 2020


Nurse wasn’t wearing mask over her nose which made me very uncomfortable


See above

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Parent Dignity
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Suitable Location
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of A&E St Peters, written by a patient
2nd December 2020


I found the systems in place efficient and effective


I think they are doing a good job in difficult circumstances. It also seems to work well now that they have systems in place to avoid unnecessary visits to A&E depts that do not warrant it.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of Urgent Treatment Centre - Adult, written by a patient
2nd December 2020


Excellent treatment from the welcome at the door until treatment completion


Nothing in my opinion

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of Urgent Treatment Centre - Adult, written by a patient
2nd December 2020


Great staff, who took her time to analyse everything and come up with a diagnoses.


Booking an time slot appointment via 111

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of Urgent Treatment Centre - Adult, written by a patient
2nd December 2020


Everyone I saw was kind and compassionate. I was treated quickly and thoroughly and all my options were given to me.


I don’t think anything could have been better.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
 
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Resources

Short link to review St Peter's Hospital: http://iwgc.net/eb43v