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Written by a patient
15th December 2020


the waiting was restricted to waiting outside, there were parents with small children and people in wheelchairs. I am immunocompromised so this was not a good or safe option the triage nurse wore the same gloves to use the computer, open the door, check someone elses temperature then exam my hand. I was given a place in yellow treatment are which was next to the sluice i waited 4 hrs to be seen. The team were short staffed and stayed on for extra hours to see patients. no evidence of cleaning at all whilst I was there. bo indication of wait times

Suggested improvements
appropriate facilities. look after your patients and staff cleaning in place safe hygiene practices

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Care Plan
Safe Way