St Peter's Hospital

St Peter's Hospital 2021-01-08 Person 5 5 0

Efficient. The consultant was brilliant

All good

St Peter's Hospital 2021-01-08 Person 5 5 0

I was COVID Positive with a really high temperature. I came to UTC as my own oximeter was showing a low reading. From presenting at the front door of the UTC I was immediately sent round to the side entrance (Presumably for Covid +). The nurse let me in straight away, checked me out and advised I had a high temperature but be blood/oxygen was fine. I was seen by a doctor who was able to prescribe some additional medication. This was brought to me without delay, I was then discharged. It was a great comfort to me to be seen as my Covid experience has been pretty tough, so although no "Miracle Cure" it was extremely re-assuring.

We all know the pressures the NHS is under, so is there anything you could have done better? If I was to be incredibly picky I'd say I'd have liked slightly less time from the initial temperature check to seeing the Dr. But really I think I was in / out in about an hour.

St Peter's Hospital 2021-01-07 Person 5 5 0

I'm glad to be given the opportunity to show my appreciation of the staff and service I experienced at St Peter's UTC on Tuesday 5th Jan. My 11 month old daughter had a fall from the bed which resulted in a minor break to her leg. I was very wary of going to hospital during such busy and scary times with Covid but I felt very safe from the outset. More importantly, however, the care we received, and the speed at which my daughter was seen from signing in, seeing a nurse, having x-rays and then having her foot in plaster, was outstanding. This would be impressive at any time given normal NHS constraints, but during the worst peak of the pandemic is utterly amazing and I am very grateful, particularly as it was also distressing for me as a parent seeing my daughter in so much pain and not being able to do anything about it. I know my words of thanks to those staff who dealt with my daughter Evie will not go far enough, but I just want you all to know that your work, time, patience, understanding and putting your own lives at risk every day of this pandemic, is truly appreciated. I really hope that when this is over, you are all rewarded with the correct recognition and financial recompense that you deserved even before the pandemic. With sincere thanks, Nicki Searle

Nothing - I was happy with everything.

St Peter's Hospital 2021-01-07 Person 4 5 0

We were promptly treated by an excellent young doctor. A very reassuring experience given the circumstances.

Patients were sitting a bit close together

St Peter's Hospital 2021-01-07 Person 4 5 0

All staff were really kind and made me feel safe and welcome. The triage nurse and gentleman on the temp taking desk in a&e need special thanks please. Social distancing was well covered especially in a&e

It needs to be more clear as to where to go first as I was told to go to a&e then they told me to go over the road then I had to go back to a&e for an X-ray then back over the road. Then the nurse was told by dr in a&e that I needed to go back to X-ray. Was left in reception of a&e for quite a while then the triage nurse came to get me and I had to go back over the road as X-ray was denied. Then a dr came over to say I needed to go back again and he would tell X-ray they had to do the 2nd X-ray then I had to go back over the road to see triage for a final time. All the time my daughter-in-law was having to push me in a wheelchair and there is a slope up to the triage centre so tricky both ways.

St Peter's Hospital 2021-01-06 Person 4 5 0

Guy on entrance was direct on asking to stand back, but was not threatening, just direct like an order. GP was a little difficult to understand due to language and some of the medical words but got the gist.

A written reminder of the medication to take would be helpful.

St Peter's Hospital 2021-01-06 Person 4 5 0

The whole process from booking in until discharge took around 6 hours which was a long time to keep my 94 year old mother, who suffers from dementia, amused! However given the current health climate and the strain on the NHS this was totally understandable. Also, there were 8 individual processes associated with our visit - booking in, nurse triage, doctor’s assessment, CT scan, blood tests, fluids via cannula, doctor’s assessment with test and scan results, discharge - so all in all a really good visit with a really detailed health assessment with very considerate and kind care from everyone we encountered. A big thank you to them all!

Maybe some indication of waiting times to expect while waiting for blood test, scan etc

St Peter's Hospital 2021-01-06 Person 5 5 0

Our experience of bringing my child into A&E was brilliant, we were seen really quickly & both the doctor & nurse were brilliant with both my child & me.

Nothing

St Peter's Hospital 2021-01-06 Person 5 5 0

I was sent back to hospital by REED because of my Covid Pneumonia breathing difficulty. The medical team were spot on as ever.

Nothing, I was offered a bed to lay down but I could breathe better in a chair

St Peter's Hospital 2021-01-06 Person 5 5 0

I was taken in to the UTC due to getting bleach in my eyes I was treated within ten minutes of being booked in and received the best care and sent home with antibiotics for my eyes. I am very thankful to the nurse for her urgent treatment during this busy pandemic, Thankyou

Changed gloves more often