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Written by a patient
4th January 2021


When I saw the GP she was very professional and thorough. However, I waited 2.5 hours in a full waiting room to be seen and was continually bumped down the list as other patients came in. Whilst I appreciate I was perhaps less urgent, spending 2.5 hours in an unventilated room at this time is not ideal. No window was open and two people were not wearing masks.

Suggested improvements
Efficiency- I am breastfeeding and have a three month old baby Spacing of seats Ensure all people in waiting room are wearing masks and monitor this Generally I felt the covid security was not as good as needed- this was a concern for me as my husband is clinically vulnerable

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Care Plan
Safe Way