King George Hospital

King George Hospital 2022-06-21 Person 1 5 0

I was in a&e for a total of 14 hours which then led to being sent to the UTC for an additional hour. In total I had a 15 hour wait when I had experience head trauma your triaging service is absolutely horrendous and your staff are being paid Band 3/4/5’s for no reason when there was no good communication or organisation. This is why the NHS is being put to blame, when you have a&e staff complain about patients coming up and asking them what the waiting time is, how far down the list they are etc. they respond with disgusting attitude and shout out loud for everyone to hear “ WE NEED A SIGN TO SAY 16 HOUR WAIT, DO NOT COME UP TO THE RECEPTIONIST” honestly i wish I caught the name of the middle aged receptionist who shouted that out because if I was to visit once more I could clearly spot her. There are no people skills. Really and truly the department manager or even supervisor of A&E should have been present when the waiting times were increasing. To help come with a solution, The only treatment I got was having my blood pressure checked Atleast 4 times without seeing the doctor after 14 hours to be told to be sent to UTC? You should and CAN do better. Your triaging system is useless whats the point of being provided a red card system when your not classed as urgent after seeing a second nurse? What is the need of seeing 2 nurses? This is why king George hospital is looked down upon, why PALS AND PELC receive huge amount of complaints in regards to king George hospital.Your front security is pointless they are unable to direct patients to the correct place when they can’t even understand what a patient needs. I myself work in the NHS and honestly never have I ever experienced this type of neglect EVER. I have filed a complaint because not one person not even the doctor from UTC showed compassion or apologised for the wait. Your doctors excuses are “too many patients”if that is the case honestly organise yourselves properly outsource yourselves bring in more staff bank doctors it’s not good enough. It’s so sad that regretted coming all the way down to king George from ilford to deal with yourselves when I just should’ve bandages my own head and bled out and went to RLH because the wait would have only been max 6 hours. Do better. Get better managment. Get better staff who can control their younger.

Better organisation, better flow of things, better staff. Get rid of your ridiculous triaging system with two nurses. COMPASSIONATE STAFF WITH CARING DOCTORS. Not those who give attitude back. Especially when it’s a small question of “how much longer is the wait” someone in a&e doesn’t need to hear someone from the health care system give them sarcastic or rude attitude back. You should be calm and collective, your the one behind a plastic sheiks sitting comfortably behind a computer with a fan and snacks.. while you have someone on the opposite side either crying in pain, bleeding out etc.

King George Hospital 2022-06-21 Person 2 5 0

I had to make 3 Emergency calls in order that ambulance turned up When I was in the hospital everything that I stated was countered & to an extent ridiculed Appalling hospital & treatment

Everything could have been better including admission times & contemptuous remarks

King George Hospital 2022-06-21 Person 5 5 0

Both the student Nurse and the doctor were kind and considerate. They explained everything in simple details. They put my mind at rest. The whole experience took around one and half hours which I thought was very reasonable.

Absolutely nothing

King George Hospital 2022-06-21 Person 1 5 0

Terrible from start to finish. I was made to feel a burden on the staff. As was everyone else that was there. Many vulnerable & elderly patients were made to wait for 3 hours just to see the nurse for an initial assessment and get a red/yellow/green card. 3 hours just for that. Only 1 nurse taking forever.

I see you have plenty of security but it would also help to employ more nhs staff. After waiting 8 hours when a&e waiting times stated 4hr 30m wait time, I asked at reception how long it’ll be. Her reply was “at least another 3 hours”! I left. Annoyed, distraught & in more agony than I had arrived in. Waiting almost 12 hours is insane. And that too without friendly staff around!

King George Hospital 2022-06-21 Person 1 5 0

I attended king George’s following calling an ambulance due to throwing up blood as a 22 year old healthy female. Ambulance took 2 hours to come. Took me to king George’s, where I was ignored and not offered pain relief or anti sickness for over 5 hours despite continually throwing up. Blood tests were ran and got the results 3 hours later despite being told I was the next patient to see a doctor 2 hours before I actually got to see one where I was told my bloods were fine and they didn’t know why it happened. The doctor advised someone would call me Monday morning to arrange for a camera to be put down my throat within the next few days to ensure nothing was wrong internally. Monday comes around - no call. Tuesday - no call. I don’t even know who to chase up because frankly they are utterly useless. god forbid it is anything more sinister as I will sue king George’s for neglect and failure to adhere to health standards. Disgraceful experience to those at their lowest. Receptionists are rude and unempathetic to say the least.

Everything. No care nor compassion and definitely no respect for the patient.

King George Hospital 2022-06-21 Person 4 5 0

Initial wait time was ridiculously long for someone with a suspected stroke. One in the system the care was excellent.

It waiting times in emergency queues,eight hours waiting is unacceptable.

King George Hospital 2022-06-21 Person 2 5 0

My husband arrived at the hospital last night Monday 20th June around 21:30pm as I write this review the time is Tuesday 09:55am. I understand that there is obviously a staffing problem and there is a shortage of doctors and urgent care nurses but over 12 hours waiting is totally unacceptable particularly when an individual is in pain, having breathing problem and requesting a asthma pump to ease the discomfort and having to wait 12 hours!

The triage system needs a serious over haul and why is there no seats in the Urgent Treatment centre?

King George Hospital 2022-06-21 Person 2 5 0

I had a 2.5 hour wait to be triaged (was told by the doctor that’s usually 4 at a minimum so I was lucky), then an 8 hour wait to be seen by a doctor in Emergency Care. Staff were generally too busy to empathetic with the exception of one or two. Most were professional but obviously just doing their job and under a lot of pressure. Doctor consultation appeared to be done on “ time waited” rather than priority. I don’t blame the staff. There were patients there who needed to be seen by a GP and not emergency services.

The wider health system needs to be sorted so that true emergencies don’t wait for 12 hours to be seen.

King George Hospital 2022-06-19 Person 4 5 0

It was great care, however no follow up yet.

Follow up very important

King George Hospital 2022-06-18 Person 4 5 0

All the staff they been kind and helpful.

Keep up the hard work.