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21st June 2022


I had a 2.5 hour wait to be triaged (was told by the doctor that’s usually 4 at a minimum so I was lucky), then an 8 hour wait to be seen by a doctor in Emergency Care. Staff were generally too busy to empathetic with the exception of one or two. Most were professional but obviously just doing their job and under a lot of pressure. Doctor consultation appeared to be done on “ time waited” rather than priority. I don’t blame the staff. There were patients there who needed to be seen by a GP and not emergency services.

Suggested improvements
The wider health system needs to be sorted so that true emergencies don’t wait for 12 hours to be seen.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse