Hampton Medical Centre

Hampton Medical Centre 2016-01-26 Person 1 5 0

The reception staff are very rude and unhelpful. The practice manager avoids contact with the patients when they have issues. All they want to do is get you away from their desk or off the phone as quickly as possible. For someone with extreme anxiety, I find it a complete nightmare trying to communicate with the reception staff and find it incredible distressing. The GP's are very good, and deserve to have practice staff who care about the patients as much as they do. I can't believe with the amount of negative comments they don't do anything about it.

Hampton Medical Centre 2016-01-14 Person 1 5 0

Once you actually get an appointment to see a DR at this surgery, they are great BUT!! I called on Monday morning to make an appointment for my husband asking for a late appointment. I was told there was one on the Thursday at 8:10pm PERFECT, but I was told that I couldn't pre book it, I would have to call on Thursday morning from 08:30. I did double check with the receptionist saying it was important that he got in as he had recently had a skin cancer removed and was now worried about another lump. Again I was told I would have to book on the morning. So, this morning, I got through to reception at 08:32 and SURPRISE! The late appointment had gone. I was told it had been pre booked and I should have been told it could be pre booked! This is not the first time I have come up against this confusing system. If the staff don't know how it works, how can we have any hope of knowing how it works. So he still doesn't have an appointment.

Hampton Medical Centre 2016-01-06 Person 2 5 0

The whole appointments process needs a re-design. Automate the process so people can book on line more easily. There seems to be an on line booking service but this involves filling in a paper form and physically taking it to the surgery so that someone will contact me at a later date - ridiculous and outdated! Why not be able to register for this service on line, if you are already a patient at the surgery? Provide a greater variety of advance booking options - the current time slots are much too limited and it is crazy to have to call for an on the day appointment for a non urgent issue. Provide more transparency in the process by putting the details of the appointment booking process, available appointment times, etc, on the web site clearly and keep the information up to date.

Hampton Medical Centre 2015-12-22 Person 1 5 0

Receptionist was incredibly rude and extremely unhelpful. Shocked by her behaviour

Hampton Medical Centre 2015-11-20 Person 2 5 0

Staff are rude and unhelpful. Call back system just to get an appointment is ridiculous. I had to describe my symptoms and conditions (of a very intimate nature) in front of my whole office at work as you have no idea when the doctor will call you back. If you are not happy to do this they will not give you an appointment. Receptionist staff are exceptionally rude and unhelpful. They really do need retraining. Nurses and doctors on the other hand are fantastic. Very caring and professional.