Lansdowne, 49A Priory Road, Hampton, MiddxEngland, TW12 2PB
I have been a patient of HMC for 46 years. Initially not bothering them much but now in my 70s more frequently. I always find their telephone staff understanding, clear and friendly. I don't often have to speak to the receptionist/s but when I do they are equally good. With one exception, a locum, I have always found the doctors pleasant, attentive, understanding, ready to discuss things with me, efficient/accurate and receptive.
My family and I live in Hampton and have been registered with HMC for twenty five years. We have all seen various doctors at the practice over the years and regardless of which doctor we have seen feel we have always been on the receiving end of the very best of care and the highest professional standards. Dr Lewis as Senior Partner is an incredibly experienced and knowledgeable G.P. and we feel privileged as patients to have had access to his medical expertise and skills. Thank you.
The practice was struggling this morning with the sign-in screen not working and the doctor whom I was due to see not available, because of illness. The receptionist maintained patience and courtesy under these difficult conditions. I was given an alternative appointment (at the same time), and seen quickly by an excellent and very thorough doctor who explained treatment fully. A very satisfactory outcome.
I would recommend this GP surgery - I’ve always been treated with kindness, respect and referrals needed have been made
The surgery has been refitted and is now very plush. The Doctors however are complacent at best. They don't seem to listen to the patients only to make a judgement at arms length without undertaking any tests what so ever. They don't follow up on other clinics recommendations, some Doctors have been bigoted and a few have very poor people skills. I have found the Doctors here obstructive in their treatment as they seem worried about spending the Trusts money on testing. They rarely have the right tools for the job and they should take photo evidence to accompany their medical reports as the doctors there share patients. I found it distressing to have to explain to each new Doctor about an existing condition. It was as though I was starting again every time I went to the practice. The Nurses are tremendous, so is the building and the administration staff. I just believe the Doctors need better procedures. I have attended over 30 times in the last 3 years and am furious at their obstructive complacent arms out stretched methods of medicine.