Written by a patient
5th November 2019
I’ll just like give the review that Desborough surgery has the most rude receptionist staff, the receptionist staff don’t have any discipline or politeness when it comes to talking to patients. There are all sorts of patients who go to Desborough surgery with all sorts of problems. Unfortunately they are put in mental stress by talking to Desborough surgery’s rude receptionists. I want call of them rude but there are a couple who don’t have any manners to speak to patients. I have had few very bad experiences with the receptionist here, so have most of my family and friends. The receptionist in surgery have an health care duty, which they clearly don’t follow, and in fact stress there patients out more by shouting at them over the phone. There have been people who have previously given bad review to the receptionist here, Desborough surgery have done nothing. So me and my friends have decided to take this to the next level and our gonna complain to higher authorities.
17th January 2020
Response from Desborough Surgery
Thank you for your feedback regarding our reception staff at Desborough Surgery and sorry that you feel you have had a bad experience.
If you would like to write to me at Desborough Surgery with further details of your complaint, then I will be able to carry out a full investigation.
I look forward to hearing from you.