Desborough Surgery

Desborough Surgery 2022-11-22 Person 0 5 0

I have repeatedly tried to get an appointed over the last few months with no success. Today I waited on the phone for 45 minutes to talk to a receptionist, who refused to let me book an appointment by phone or in appointment with a nurse. I have a medical issue which I need to discuss and appear to have no way what-so- ever of achieving this. I have been a patient of this surgery for over 40 years and their customer care is despicable, disrespectful and boarding on the downright dangerous.

Allowed me to book an appointment with a medical professional who has access to my records as requested.

Desborough Surgery 2022-09-15 Person 0 5 0

Terrible! I feel for people that need urgent help and have to use this surgery. Well, try to use this surgery. We have tried many times to get an appointment but they consistently push back and show no real concern or care. Very disappointing.

Show that you care and don't keep pushing people away! People call and want to see you because they need your help.

Desborough Surgery 2022-07-05 Person 1 5 0

Spoke to out of hours surgery last night who diagnosed mild Serotonin Syndrome and stressed importance of being seen by my GP today. Notes from out of hours service had not reached office yet and had to argue with receptionist for an appointment today. How can a linked physician say important to be seen while receptionist seems as not valid?!

More polite receptionists