Desborough Surgery

65 Desborough Avenue, High Wycombe, Buckinghamshire, HP11 2SD

Desborough Surgery

 

Recent Reviews

 
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Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
7th April 2016
Written by a patient

The nurses and most of the doctors are caring and supportive. a senior receptionist needs to take a course on dealing with members of the public as she clearly has got issues with the job. Should either leave her problems at home or simply leave. Nurses are brill, can't speak highly enough. Some of the politically interested docs are always trying to penny pinch by not prescribing some medicines which are routinely prescribed on the nhs and telling you to buy them yourself. This is illegal by the way, but they still do it.

14th April 2016
Response from Desborough Surgery

Thank you for taking the time to leave feedback. I will make sure I pass on your kind words to our doctors and nurses. You also mention reception. I am very sorry that one of our reception staff did not meet with your expectations. The role of receptionist is a difficult one, but that is not to say that there is not room for improvement in how staff interact and deal with patients who can range from being pleasant to very demanding and are often rude or unreasonable. This article from Mail online, although quite old now, still holds good. GP Receptionists - Independent Article Specific complaints should be lodged with the Practice and will be dealt with under the NHS Complaints Procedure. With regard to prescriptions, unless a patient is entitled to free or subsidised medication it is often less expensive to recommend they buy a widely available generic medicine over the counter rather than pay £8.40 in prescription charges. Sadly the time has come that the NHS cannot pay for every treatment required. The decision to prescribe is made by the doctor, who has to work within the guidelines of the local CCG which includes a list of medications that should be bought over the counter. You may find the following independent article an interesting read. http://www.moneysavingexpert.com/family/cheap-prescriptions Would you like to have a say about the services provided at Desborough and Hazlemere Surgeries as we would like to hear your views? By providing your email details we can add them to a contact list so we can send you our newsletter and email every now and again to ask you a question or two. Thank you Anthony Hari anthony.hari@nhs.net

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
26th November 2015
Written by a patient

Automated check-in system which I don't trust (and on basis of previous visit, neither do the GPs). As last time, my appointment time slipped sufficiently (more than half an hour over a mid-morning appointment time of 11:20) that I spoke to a receptionist to enquire whether the automated check-in system had failed again (it hadn't). At least the consultation was worth waiting for.

13th April 2016
Response from Desborough Surgery

Thank you for taking the time to leave feedback. Would you like to have a say about the services provided at Desborough and Hazlemere Surgeries as we would like to hear your views? By providing your email details we can add them to a contact list so we can send you our newsletter and email every now and again to ask you a question or two. Thank you Anthony Hari anthony.hari@nhs.net

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
12th March 2015
Written by a patient

13th April 2016
Response from Desborough Surgery

Thank you for taking the time to leave feedback. Would you like to have a say about the services provided at Desborough and Hazlemere Surgeries as we would like to hear your views? By providing your email details we can add them to a contact list so we can send you our newsletter and email every now and again to ask you a question or two. Thank you Anthony Hari anthony.hari@nhs.net

Nursing staff
1 2 3 4 5
11th August 2008
Written by a patient


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