Desborough Surgery 2024-02-19 Person 1 5 0

Writing on behalf of my Mum: My mother recently came in for an appointment and she had a terrible experience. She had initially booked the appointment for another issue, however the day before the apppointment she was extremely ill (sudden vomiting, dizziness). During the appointment she mentioned these symptoms and without any further inspection the doctor conluded that she had vertigo, with no referral to an ENT specialist. She told my mother to take the week off work, however refused to give her a sick note (later, the receptionist mentioned that her workplace would deal with information regarding her leave of absence). My mother then tried telling her about the original reason for her booking her appointment (other separate symptoms), however she refused saying that this appointment is only for the current symptoms. We have previously had great experiences from this GP, and have been registered for the past 25 years. However this experience was quite disappointing.

Please train your doctors to show kind, friendly, and empathic behaviour. Bedside manner is so important in order to make the patient feel comfortable, and my mother felt anything but that.