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Desborough Surgery
2023-12-12
Person
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5
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12th December 2023
Having been told by NHS 111 to contact the surgery (11/12/23) for an emergency appointment receptionist told me earliest appointment would be in January 2024. I reiterated the urgency of the request and was completely dismissed by receptionist again.
What a farce , this type of service is unacceptable , dangerous and potentially life threatening.
Suggested improvements
Provide a proper professional service
19th December 2023
Response from Desborough Surgery
Dear patient Thank you for your feedback and I am sorry this was your experience. We have recently set up an online triage service where all queries are reviewed within 3 days. The receptionist should have signed posted you to this service or offered to fill in the online questions for you. To aid training of our staff please could you contact me at the surgery to provide further details on this matter. Kind regards Alan Dunham Practice Manager