Chobham&west End Med Prac, 16 Windsor Road, Chobham, Woking, Surrey, GU24 8NA
Also known as: The Surgery, 16 Windsor Road, Chobham, WOKING, GU24 8NA, Lucas Green surgery, Lucas Green Road, West End, WOKING, GU24 9LU
I have just waited 23 minutes on the phone to try and get an emergency appointment to no avail. You're better off going in person to one of the surgeries. In January I saw a doctor for a skin lesion. I was told I'd be referred to one of their doctors. It is now the 25th of May and I'm still waiting. They seem to be far too busy. When you actually get to see a doctor they are lovely and say all the right things, but, there is very little follow through. I really cannot say what would make things better as they obviously lack resources. When you go in person the receptionists are excellent .
All staff are professional and caring. I suspect the difficulty with getting appointments lies with funding and staffing issues outside the control of the practice. The 'book on the day' system is a resourceful compromise and works very well but it would be better to be able to see the same GP for continuity and reassurance,