Broad Lane Surgery

71 Broad Lane, Hampton, Middx, England, TW12 3AX Also known as: Broad Lane Surgery, Hampton 234 reviews

Reviews

Recommend
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24th November 2023


I visited surgery today to get my home address updated in the NHS records, owing to shifting of house and I met Davinder at the reception today. It was a very positive experience, she was not only helpful to handle my issue and sort it, but also helped me with the process of repeat prescription, required knowledge and guidance on the process and surgery as I am relatively new to the area. Her smile and caring attitude is what I needed as I was struggling to understand why was it not working. Thank you Davinder and thank you Broad Lane Surgery for your support and services.

Suggested improvements
My experience was fantastic and hence I do not have any improvement suggestions !

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7th September 2023


Just want to say thanks to all the doctors and receptionist for there professional understanding .yesterday my daughter was very beast she us ashthmatic. Can’t even stand her inhalers are finished .I have called the surgery one hour before closing time Demi is very helpful and also the doctor they have processed my prescription in few minutes .when I arrived all done .Excellent surgery .Demi and the doctor is amazing .Demi support me on the telephone a lot don’t worry , due to this help my daughter get her inhalers very quickly and she feels very better and comfortable .

Suggested improvements
All good

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29th August 2023


I recently had an accident and broke my arm. I received excellent and supportive care from all of the Surgery staff and from all the associated NHS departments eg fracture clinic, Physiotherapy and home help. I can’t thank the Surgery and Dr Adhikari enough for the care I have received. You are all first class. Thank you again. Eileen Jones

Suggested improvements
Everything was handled brilliantly.

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2nd August 2023


My husband and I have both had need to use the surgery recently (blood tests, telephone consultations)and have been so impressed by the efficiency and promptness of dealing with our varied issues. The nurse is the most skilled at giving injections that I have ever come across, and the availability of telephone consultations from 7 am is incredibly helpful. I cannot recommend this surgery highly enough.

Suggested improvements
Given the challenges the NHS is currently facing I think I we are lucky to get the service we do. Of course it would be nice not to have to wait in a queuing system when the surgery opens, which is necessary when you have an emergency hoping for a same day consultation, but I accept that there is probably no way round this.

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Rating not given.
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27th June 2023


I just want to thank the Surgery for their professionalism , understanding and just the fact that they take the time too listen too me. It is so appreciated.

Suggested improvements
Nothing. Just take the time to listen which you are already doing. Just excellent. Best decision I made to join the surgery.

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Broad Lane Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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Resources

Short link to review Broad Lane Surgery: http://iwgc.net/ecdts