Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT
930
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Beversbrook Medical Centre
2022-05-11
Person
1
5
0
11th May 2022
You are asked to use the system on line service, which is great when the queries are responded too. I have some on my account from Lockdown which have never been read!
My husband sent one that was only not read but was deleted and when asked about this wasn't responded too either.
In general the surgery as a service is improving but it's things like this that let it down.
Suggested improvements
Read and respond to the messages, this saves the patients from chasing and the surgery staff time.
12th May 2022
Response from Beversbrook Medical Centre
Good Afternoon Dear Patient - Thank you for taking the time to raise this issue, your feedback is welcomed. If you have time to email me the specifics on julie.taylor167@nhs.net I would be really happy to investigate further. It is possible that some "housekeeping" may need to take place with regards to the lockdown/older messages and I would be really keen to discuss this further with our patient services manager. We are really pleased to hear that despite this you do feel that in general the surgery service is improving, so thank you again. Julie Taylor - Complaints Lead, Patford House Partnership
Beversbrook Medical Centre
2022-05-11
Person
4
5
0
11th May 2022
Still challenge for call/face to face appt - use dr link and tells you to call an ambulance take a symptom out and self manage
Good messaging responses
Suggested improvements
More face to face/call availability for o discuss comcerns
12th May 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient, Thank you for taking the time to write this review. If you would like to contact me via julie.taylor167@nhs.net I would be able to plan an appointment with our patient experience handler Paula. She is here specifically to help patients and would be able to discuss all the options that are open to patients, including the many features available to patients via Systmonline that you may not be aware of. With best regards - Julie Taylor - Complaints Lead, Patford House Partnership
Beversbrook Medical Centre
2022-05-10
Person
4
5
0
10th May 2022
Still have problems getting through on the ohone
Suggested improvements
Phone calls taking to long
11th May 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient - I am really sorry to hear of the phone difficulties you are having. We have a dedicated member of our team here to specifically help with matters of this nature. If you would like to email on julie.taylor167@nhs.net I would be very pleased to ask Paula to contact you to see how she can help improve your patient experience. Many thanks - Julie Taylor - Complaints Lead, Patford House Partnership
Beversbrook Medical Centre
2022-05-10
Person
4
5
0
10th May 2022
Usually have not such good experiences here - usually caused by certain doctors invalidating my concerns and literally gaslighting me. However when I come here for smaller things it’s great. Went to get my bloods the other day, I went in, waited, got them taken and left all within 3 mins. Absolutely no faffing around and all the staff were incredibly polite
Suggested improvements
It took me about 3 weeks to get an appointment so that was the only issue in my opinion
11th May 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient - Thank you for taking the time to write this review, it is most welcomed. It is good to hear your recent bloods appointment was handling very effectively and promptly with incredibly polite staff. If you would like to discuss further the concerns you note about the doctors I would be happy to invite you to do that and can be contacted on julie.taylor167@nhs.net. Many thanks - Julie Taylor - Complaints Lead - Patford House Partnership
Beversbrook Medical Centre
2022-05-06
Person
4
5
0
6th May 2022
Had a splendid response with online query, was connected again
Suggested improvements
?
6th May 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient - we are pleased to hear you had a splendid online response - your review is welcomed and appreciated. Julie Taylor - Patford House Partnership
Resources
Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s