Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT
Fiona was wonderful today. Lovely and chatty and extremely professional too. So helpful and understanding.
Always had great service, almost always running on time, the practice nurse and GP’s I have met so far are always friendly and lovely.
Dr Astin/Dr Church Both these doctors have always given me time to explain my concerns and the reasons behind them. I never feel rushed by either of them., and I’m never made to feel that my concerns are silly or a waste of time. They’re both very non judgmental and really do care about their patients well being ( be it physically or mentally). Highly recommend this surgery!
The service by dr and nurse is a very high level and the facilties are kept and maintained at a high standard. The reception staff through no fault of their own i think take the brunt of alot of complaints and the main complaint i would have is getting an appointment. While its not the receptions fault it is them we have to deal with. The idea of internet booking is not working. It says if you donot agree with any of the terms and conditions then do not sighn up. I do not agree with some so will not sign up. Thinking i would now be in a small group of people who like me read and disagree with terms or do not have internet at home such as elderly. I have been turned away on several occasions refused an appointment because of this. The only way we get one is via 111 service. Or have to wait sometimes two weeks to see a gp which in some cases is not good enough but have no alternative but to use 111 service for a faster appointments