Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT
928
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Beversbrook Medical Centre
2022-04-28
Person
5
5
0
28th April 2022
I had a brilliant experience at Patford House. Helpful receptionists booking my appointments. Wonderful nurse practitioner Fiona who took the time to properly listen to my problems and refer me to the right people.
Suggested improvements
I have never had a bad experience in 3 years at the surgery.
29th April 2022
Response from Beversbrook Medical Centre
Dear Patient, Thank you so much for taking the time to write this positive review, I will be sure to share the with reception team and of course Fiona. Your review is appreciated and most welcomed. Many thanks - Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-04-21
Person
4
5
0
21st April 2022
It is a very professional surgery.
Suggested improvements
Nothing
22nd April 2022
Response from Beversbrook Medical Centre
Dear Patient - Thank you for this very welcomed comment about the Surgery. Regards - Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-04-20
Person
4
5
0
20th April 2022
When I was waiting to book in today I witnessed
another patient being rather rude to the reception staff. WHY!! Is there any need we all know it’s not their fault.
Suggested improvements
Get more phone lines it is a joke trying to get through
22nd April 2022
Response from Beversbrook Medical Centre
Dear Patient - Thank you for taking the time to write this review, it is welcomed and most appreciated. We are sorry to hear what you witnessed, our receptionists do often have difficult situations to handle and rudeness it not acceptable, they really do try their best to help. Difficulties with the phone are under constant review and the aim is always to improve on call handling, in additions to telephone calls we do welcome SystmOnline messages and emails, you will find information reference these services on our Website. Thank you again for your time and comments. Regards - Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-04-20
Person
2
5
0
20th April 2022
I had a appointment for pneumococcal vacine and whilst there I also had to book a medication review. The earliest appointment I could have was the 13th May, which I find ridiculous for a ten minute chat on the phone with a doctor. I also asked for some hearing aid batteries and was told to contact the audiology department at Bath as the surgery had no stock. This is an example of bad management and bad organisation.
Suggested improvements
Get better receptionists.
22nd April 2022
Response from Beversbrook Medical Centre
Good Morning Patient, Thank you for taking the time to write this review and we are sorry to hear of your dissatisfaction As your message is anonymous I would welcome the opportunity to discuss further. You can contact me direct on julie.taylor167@nhs.net - I would be happy to try to assist further. Many thanks Julie Taylor - Complaints Lead - Patford House Partnership
Beversbrook Medical Centre
2022-04-20
Person
4
5
0
20th April 2022
As I was waiting for my appointment today the surgery was very busy after bank holiday, a member of your staff was sat with an elderly lady explaining how the new POD works, and how she would now have to order her scripts. How lovely, she listened to her life story which was very amusing.
Well Done
Suggested improvements
More staff in the end if the ohones
22nd April 2022
Response from Beversbrook Medical Centre
Dear Patient - Thank you for taking the time to write this review, it is welcomed and appreciated. It is good to hear, what I suspect is our patient experience lady, took time to sit, listen and explaint things to the eldery patient and hopefully the information was offered was useful to her. We also take on board your comments about more staff behind the phones, recruitment in this area is on-going. Regards Julie Taylor - Patford House Partnership
Resources
Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s