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Beversbrook Medical Centre
2022-04-20
Person
4
5
0
20th April 2022
As I was waiting for my appointment today the surgery was very busy after bank holiday, a member of your staff was sat with an elderly lady explaining how the new POD works, and how she would now have to order her scripts. How lovely, she listened to her life story which was very amusing.
Well Done
Suggested improvements
More staff in the end if the ohones
22nd April 2022
Response from Beversbrook Medical Centre
Dear Patient - Thank you for taking the time to write this review, it is welcomed and appreciated. It is good to hear, what I suspect is our patient experience lady, took time to sit, listen and explaint things to the eldery patient and hopefully the information was offered was useful to her. We also take on board your comments about more staff behind the phones, recruitment in this area is on-going. Regards Julie Taylor - Patford House Partnership