Beversbrook Medical Centre

Beversbrook Medical Centre 2022-04-13 Person 1 5 0

I am a carer. My father, received a text message inviting him for a medication review. As he wanted to see a doctor regarding something else, I asked at Beversbrook reception, for an appointment. Told I had to make the appointment through DoctorLink which, stated the appointment had to be within three days. The surgery did not have an appointment within this time. So the appointment was made on the same day as the Medication review. (11:00 and 11:30). Arrived at surgery at 10:50. Was still waiting for first appointment at 11:25 when the Doctor for the medication review called us in. We came back into the waiting area after the review and waited until 11:45 before I asked the reception staff why my Father had not be called for the 11:00am appointment!! The surgery was packed by this time. I was told that a message had been sent to the doctor. So we sat in the reception area and waited. The doctor came and saw us, in front of all the patients and said that as my Father was seeing the other doctor, that the 11am appointment had been cancelled.WHY!!!! We were asked to leave and a phone call would be made to my Father instead. My Father needed a doctor to see what his problem was, so a phone call was not satisfactory. I felt as if my Fathers problem did not matter. I felt embarassed and rather annoyed. We do not attend the surgery very often and trying to get an appointment is growing harder every day. So to get an appointment and then have it cancelled was really not acceptable. I felt very sorry for my Father.

Not to have cancelled his appointment and to have found him a time, whilst he was there, to have seen him. It was not his fault that the appointment had been cancelled and not for him to have to be made to "DO WITHOUT". Being a cancer patient, I would have thought more concern as to his problem, would have been given.

Beversbrook Medical Centre 2022-04-13 Person 3 5 0

I have needed to phone on many occasions and it takes far to long to get an answer. Sometimes it takes half an hour, but very rarely befor 20 minutes. This is very stressful especially when you're already feeling bad. Also the system on line does not allow to make appointments any more. It was much much better before the partnership with Patford. In fact, it was the best!

Answer the phone within 3 minutes. Change that dreadful message that constantly tells us, you know we are waiting. How can one telephone receptionist run three surgeries? Recently had paramedics here for my wife. They needed to talk to someone at the practice and they were holding on for over two hours.

Beversbrook Medical Centre 2022-04-12 Person 5 5 0

I thoroughly enjoy people watching and today whilst waiting for my blood test in the waiting area I had the pleasure of watching the young lady on reception. Her name is Katie. She had many patients call in with varying problems that needed to be solved. She dealt with each person as an individual in a very calm, efficient and caring manner. She is, in my opinion exactly what a doctors receptionist should be. We are very lucky to have her.

I didn’t see any area where I felt improvement was needed

Beversbrook Medical Centre 2022-04-11 Person 5 5 0

I completed the Doctorlink questionnaire yesterday and this morning received a text offering me an appointment at 10.35 which was amazing The chap on reception was (as always) super friendly and helpful - got my access to my online records sorted I saw Hannah who I felt went above and beyond in terms of her help to me and I really felt heard, seen and cared for which I really really appreciate - thank you

nothing

Beversbrook Medical Centre 2022-04-08 Person 3 5 0

Because I was told on three occasions there were no appointments available and they would email me with one, it didn't happen until I received a text after my third visit.

Been more efficient.