Share review of Beversbrook Medical Centre

Beversbrook Medical Centre 2022-04-13 Person 1 5 0

I am a carer. My father, received a text message inviting him for a medication review. As he wanted to see a doctor regarding something else, I asked at Beversbrook reception, for an appointment. Told I had to make the appointment through DoctorLink which, stated the appointment had to be within three days. The surgery did not have an appointment within this time. So the appointment was made on the same day as the Medication review. (11:00 and 11:30). Arrived at surgery at 10:50. Was still waiting for first appointment at 11:25 when the Doctor for the medication review called us in. We came back into the waiting area after the review and waited until 11:45 before I asked the reception staff why my Father had not be called for the 11:00am appointment!! The surgery was packed by this time. I was told that a message had been sent to the doctor. So we sat in the reception area and waited. The doctor came and saw us, in front of all the patients and said that as my Father was seeing the other doctor, that the 11am appointment had been cancelled.WHY!!!! We were asked to leave and a phone call would be made to my Father instead. My Father needed a doctor to see what his problem was, so a phone call was not satisfactory. I felt as if my Fathers problem did not matter. I felt embarassed and rather annoyed. We do not attend the surgery very often and trying to get an appointment is growing harder every day. So to get an appointment and then have it cancelled was really not acceptable. I felt very sorry for my Father.

Not to have cancelled his appointment and to have found him a time, whilst he was there, to have seen him. It was not his fault that the appointment had been cancelled and not for him to have to be made to "DO WITHOUT". Being a cancer patient, I would have thought more concern as to his problem, would have been given.