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Beversbrook Medical Centre
2022-04-20
Person
2
5
0
20th April 2022
I had a appointment for pneumococcal vacine and whilst there I also had to book a medication review. The earliest appointment I could have was the 13th May, which I find ridiculous for a ten minute chat on the phone with a doctor. I also asked for some hearing aid batteries and was told to contact the audiology department at Bath as the surgery had no stock. This is an example of bad management and bad organisation.
Suggested improvements
Get better receptionists.
22nd April 2022
Response from Beversbrook Medical Centre
Good Morning Patient, Thank you for taking the time to write this review and we are sorry to hear of your dissatisfaction As your message is anonymous I would welcome the opportunity to discuss further. You can contact me direct on julie.taylor167@nhs.net - I would be happy to try to assist further. Many thanks Julie Taylor - Complaints Lead - Patford House Partnership