Beversbrook Medical Centre

Beversbrook Medical Centre 2022-09-21 Person 1 5 0

This surgery is very difficult to contact. The receptionists are polite on the phone but promise to help and then don't follow through. I have been trying to get information for the past month and despite four attempts to obtain basic details and being promised contact each time I am yet to obtain the information. I have had a very painful condition for over 12 months now and I am yet to see a GP. I have been diagnosed with a different life long condition two months ago, been prescribed medication and am still waiting to see someone who may be able to provide information about the condition, the medication and any management. Very, very poor and tiring having to try and chase.

Either follow through with what is promised or don't promise in the first place. Don't expect patients to have to keep chasing for information especially at first diagnosis.

Beversbrook Medical Centre 2022-09-19 Person 0 5 0

I contacted the surgery on Wednesday 13th September after speaking to 111 with concerns about a blood clot, I was told someone would call me back that day ………. Here we are the the 19th September and I’ve heard nothing.

Don’t lie and tell people that your going to call when you know your not. I know you just say these things to get us off the phone. The worst experience of a doctors I’ve had. Shame on you

Beversbrook Medical Centre 2022-09-17 Person 1 5 0

My daughter had been ill for 13 days and despite being impressed with our initial consultation and response this went down hill. I contacted the doctor through the system on line when she wasn’t getting any better and was told to let things take their course. On the 14th day as she still wasn’t getting any better I contacted the surgery to ask for an appointment, I was told by the receptionist that the doctor would get back to me but he was on holiday the next week and would I be happy seeing another doctor, which I said wasn’t a problem. No appointment came through, early hours of the following morning she took a turn for the worse and I ended up calling 111, who told us to go to A&E immediately, we did, she has now been in hospital for 4 days! I received the appointment for her the same day for 27th September!

Taken my daughter’s condition more seriously.

Beversbrook Medical Centre 2022-09-14 Person 4 5 0

The Nurse practictioner that I saw fabulous. She was kind and empathetic and immediately referred me. Trying to make appointments is difficult as they want you to do it all on line which isn’t always possible.

Make it easier to get appointments at reception

Beversbrook Medical Centre 2022-09-13 Person 1 5 0

Completed a Doctor Link and results said to be seen within 4 hours. No appointments were available so did have a further triage and the surgery said they would be in contact “in due course” I heard nothing further . Phoned following morning to chase up and was told the booking team would phone me later that morning; didn’t happen. Phoned again that afternoon and was told the booking team would phone me between 2-3 that afternoon didn’t hear anything further. Then phoned again was told it would be chased up and still nothing happened, haven’t heard anything. What a waste of my time? Has cost me an afternoon of wages that are needed.

Keeping patients in the loop and stick to what you say.