Beversbrook Medical Centre 2022-09-21 Person 1 5 0

This surgery is very difficult to contact. The receptionists are polite on the phone but promise to help and then don't follow through. I have been trying to get information for the past month and despite four attempts to obtain basic details and being promised contact each time I am yet to obtain the information. I have had a very painful condition for over 12 months now and I am yet to see a GP. I have been diagnosed with a different life long condition two months ago, been prescribed medication and am still waiting to see someone who may be able to provide information about the condition, the medication and any management. Very, very poor and tiring having to try and chase.

Either follow through with what is promised or don't promise in the first place. Don't expect patients to have to keep chasing for information especially at first diagnosis.