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Beversbrook Medical Centre
2022-09-17
Person
1
5
0
17th September 2022
My daughter had been ill for 13 days and despite being impressed with our initial consultation and response this went down hill.
I contacted the doctor through the system on line when she wasn’t getting any better and was told to let things take their course. On the 14th day as she still wasn’t getting any better I contacted the surgery to ask for an appointment, I was told by the receptionist that the doctor would get back to me but he was on holiday the next week and would I be happy seeing another doctor, which I said wasn’t a problem.
No appointment came through, early hours of the following morning she took a turn for the worse and I ended up calling 111, who told us to go to A&E immediately, we did, she has now been in hospital for 4 days!
I received the appointment for her the same day for 27th September!
Suggested improvements
Taken my daughter’s condition more seriously.
22nd September 2022
Response from Beversbrook Medical Centre
Thank you for taking the time to write this review and we are sorry to hear of your dissatisfaction - we are unable to investigate further as your message is anonymous but I would welcome the opportunity to look further into this if you would like to email me on julie.taylor167@nhs.net - With best wishes - Julie - Patford House Partnership