Reviews
Recommend
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Information
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Staff
Reviews
Psychiatry-UK
2023-10-03
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 3rd October 2023
Really great assessment done in a calm and friendly way with no pressure at all. The doctor was very friendly and approachable and made the whole process feel much more relaxed than I expected, which was a great relief.
2023-10-04 15:39:33
Response from Psychiatry-UK
Many of our patients feed back that they found their assessment friendly and relaxed, despite some initial anxiety. So your review will be helpful to others who may be feeling the same concerns. Thank you for recommending P-UK and for taking the time to let us know that your experience has been so positive.
Psychiatry-UK
2023-10-02
Person
3
5
0
Written by a NHS patient
Written by a NHS patient 2nd October 2023
I had a video call to discuss a possible ADHD diagnosis - the call was around 6am which was odd but fine. Overall I felt the call was cold and the doctor wasn’t really up for any kind of conversation - only half of the call time was used. I mentioned seeking an autism diagnosis on top of ADHD but he simply said i’d have to get a new referral. I left the call with a formal diagnosis but no further support other than a medication titration plan to be started in 6 months. I still feel as lost as when I started the process.
2023-10-04 15:28:19
Response from Psychiatry-UK
Thank you for feeding back to us regarding your assessment. We are really concerned to learn that you feel lost and unsupported, particularly after a positive diagnosis, and would encourage you to contact our Patient Experience Team at: experience@psychiatry-uk.com. They will be able to call you to talk through these issues, and provide the help and support you need before moving on to the titration stage.
Psychiatry-UK
2023-10-02
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 2nd October 2023
I cannot recommend Psychiatry-UK enough. I was involved in every aspect of my treatment from start to finish.
During my initial assessment for ADHD I was made to feel incredibly comfortable and it felt more like a conversation than an assessment which helped ease some of my anxieties.
During my titration, I felt able to ask questions about my treatment no matter what they were and was never dissatisfied with the answer.
Everyone I dealt with was polite and helpful.
I honestly could not have asked for a better experience.
2023-10-04 15:12:36
Response from Psychiatry-UK
All our teams strive to ensure that our care is patient centred and that our patients feel well informed and involved in decision-making at every stage of their journey. But it is always rewarding to receive confirmation from our patients’ perspective. Thank you for leaving this review and for recommending our service. It is really good to hear that we could not have improved your experience.
Psychiatry-UK
2023-09-28
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 28th September 2023
The process was actually a lot faster then I was expecting it to be. I am very happy about this cause I had mentally prepared myself to be waiting years to be assessed. When it came to me giving them extra information and filling out questionnaires, they gave me all the time in world which is great for people who have work, struggle with procrastination or have a poor attention span like I do.
2023-09-29 14:05:10
Response from Psychiatry-UK
Thank you for your feedback. We are pleased to hear that your journey through P-UK has been faster than expected. Although we do of course have a waiting list, as an online company we can very often see patients quicker than local services. Forms are often where patients struggle, so it is good to hear that you felt unhurried and able to complete them in your own good time. I will pass your feedback to our relevant teams.
Psychiatry-UK
2023-09-28
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 28th September 2023
I have had a really good experience. Highly recommend. Got on so wel
With My meds and no bad side effects. Feel so much better
The help and communication wad great. And even with the national shortage
They went the extra mile for me.
Much appreciate
2023-10-04 15:16:21
Response from Psychiatry-UK
It is always extremely rewarding to hear that we have met the expectations of our patients and have been able to help them move forward with their lives. Thank you for taking the time to leave a review and for recommending our service to others.
Psychiatry-UK
2023-09-28
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 28th September 2023
The whole team, during the entire process, were excellent. It genuinely felt as if I mattered to them.
I am incredibly pleased with the process, and the outcome.
Whilst everyone was excellent, I want to give special mention to the nurse that oversaw the ‘titration’ process, helping me to determine the optimum dosage of medication. Sally was kind, patient, prompt in her replies, and very supportive. In some ways, I’m going to miss being able to ask her for guidance.
2023-09-29 14:19:07
Response from Psychiatry-UK
Thank you for leaving us such a kind review. An ‘excellent’ service is the best we can hope for. High-quality care is one of our core organisational values and is genuinely the central focus of our teams. It is always rewarding to hear that we have met our patients’ expectations in this and other areas. You have given special mention to your titration prescriber, and I will pass your feedback on to her.
Psychiatry-UK
2023-09-25
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 25th September 2023
I completed my ADHD Titration with Oluwafunso and P-UK. She was very supportive, responsive, personable and knowledgeable. I am very grateful for the care and treatment I have received.
2023-09-25 13:14:24
Response from Psychiatry-UK
Thank you for your feedback. We are really pleased to hear that you felt so comfortable working with Olufunso. From your review it sounds as though you are now settled on your treatment, and we wish you the best of luck in your onward journey. In the meantime, I will pass on your positive feedback to your prescriber.
Psychiatry-UK
2023-09-24
Person
3
5
0
Written by a NHS patient
Written by a NHS patient 24th September 2023
All was great until the point that my medicine had a National shortage. Unfortunately they didn’t have enough policies on place to protect and warn us on time and they didn’t give the titration team a guidance to try and find us alternative medication. As my prescriber was more than good and always went the extra mile to answer my questions and worries even during weekend, I know that is a problem of the clinic, not taking very seriously their duty of care.
2023-09-25 16:02:54
Response from Psychiatry-UK
Thank you for your feedback regarding the current national shortages of ADHD medications Elvanse and Atomoxetine. Although we completely understand your frustration, this is unfortunately a situation that is completely outside our control because we do not ourselves receive any warning. Despite the inconvenience caused, we have plans in place to protect our patients and are in the process of contacting those who are affected. We are in direct contact with both wholesale suppliers and the manufacturers regarding the supply issues with these meds so that we can keep our patients updated, and would advise you to stay in regular contact with your prescriber to keep informed.
Psychiatry-UK
2023-09-24
Person
4
5
0
Written by a NHS patient
Written by a NHS patient 24th September 2023
I was referred to PUK for both Autism and ADHD.
The initial information gathering they did seemed fairly thorough, if slightly repetitive in places.
There were forms and questionnaires for both me and family members, asking for details of various aspects of my life and childhood development.
The consultation appointments I had for both referrals were completed by the same psychiatrist doctor.
He made me feel at ease, explained the different types of questions that would be asked, and how they related to the diagnostic criteria before beginning. This helped me understand why certain things would be asked, and made me feel as though I would be able to share my experiences that would be relevant.
In the appointments it was checked that I was in a safe environment to give open and honest answers.
The discussions that we had were quite in-depth, and both appointments ended up taking about 3 hours each.
Being referred for both things, and having the same doctor for both meant I was able to reference questions and answers from the previous session, but also gave room to discuss the interplay of symptoms, and where various overlaps with potential explanations occurred. Though I understand that this may not be the case for others who have multiple referrals, as you may get different doctors for each.
At the end of both appointment he recapped the different criteria and how applicable each was to my answers in the call and from the pre-appointment forms. I was also given the opportunity to question this, and provide additional comments.
Shortly after each appointment I received a copy pf the letter sent to my GP outlining the results, with various recommendations for further help and information.
The diagnoses confirmed both ADHD and autism.
As part of the ADHD referral, PUK provided services for finding a medication plan that worked for me.
They use different staff for diagnosis and medication titration.
The initial prescriber that was assigned to me was the only significant negative aspect, for me, with PUK's process.
After some frustration at this one individuals poorer communication and continuous misunderstandings that I could not resolve with them, I wrote to and asked the administrative staff to assign a new prescriber.
The administrative staff member who responded arranged a video call to go through any issues that I had and assured me that they would be addressed, and where appropriate, fed back to management for consideration.
I was then assigned a new prescriber.
This new person was back at the excellent level of communication and explained every aspect of what was happening and why that I had come to expect from my time talking to my diagnostic psychologist.
They sent documentation about the medication and any potential issues or dangers with others I was already on.
I feel that PUK took a good level of precaution and appropriateness to their use of stimulate medications, taking into account other medications I required and family medical history. (I wish I didn't have to say when a medical service does this well, but I know from experience that some other places do not consider these things as much as they should)
After multiple medicine reviews, a few changes of dosage both up and down, and several weeks of monitoring, we have arrived at a treatment plan that appears to be helping with my symptoms with minimised negative side effects. (Part of the time and efficacy of this is due to my circumstances, and other health considerations. I know this will vary from person to person)
As someone who struggles with face-to-face appointments, or telephone only calls, I am very glad that that they provide text based messaging options and video calls.
PUK's waiting times have grown since I was referred, but are still lower than many other services.
2023-09-25 14:36:15
Response from Psychiatry-UK
Thank you for leaving such a detailed review. This level of feedback is incredibly useful, both to ourselves (to identify any areas for improvement), but also to those who may be researching our service and are unsure about what to expect. I have noted the concerns you raised at the start of your titration, but it sounds as though your issues were quickly dealt with and you were able to progress smoothly after this with finding an effective treatment plan. It is really good to hear that your overall experience of our service has been so positive and that you have found it easy to work with our patient portal.
Psychiatry-UK
2023-09-21
Person
3
5
0
Written by a NHS patient
Written by a NHS patient 21st September 2023
this service is highly dependant on who you get as your team. I had a wonderful titration nurse when I first was assessed, he really made the whole thing worth it and less stressful. however I've not had great luck with the psychiatrists. My first one made some transphobic comments, and my second one said that i just sounded 'overstimulated' when I was discussing high HR and BP when taking my medication, as well as worsened anxiety symptoms.
some of the admin staff send you reminders to send documents without checking if you actually sent them already or not, so can make you have a huge panic about whether you DID send them (really great customer care when you have ADHD and are there FOR ADHD) and often not fully answering questions you have.
its faster than the NHS a lot of the time via right to choose, but the actual care is not that different to NHS care. its just nice to not have to physically be at an appointment and you can do it all virtually.
2023-09-25 16:35:34
Response from Psychiatry-UK
Thank you for leaving a review. It is disappointing to learn that you have not been happy with aspects of our service and it would be really helpful to be able to find out more about the issues you have described. We have a dedicated Patient Experience Team, who can call you to discuss the problems you have experienced and take any follow-up actions that may be required. If you would be happy to do this, please do contact them at: experience@psychiatry-uk.com.
Psychiatry-UK was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review Psychiatry-UK: http://iwgc.net/empzu