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Psychiatry-UK
2023-09-21
Person
3
5
0
Written by a NHS patient
Written by a NHS patient 21st September 2023
this service is highly dependant on who you get as your team. I had a wonderful titration nurse when I first was assessed, he really made the whole thing worth it and less stressful. however I've not had great luck with the psychiatrists. My first one made some transphobic comments, and my second one said that i just sounded 'overstimulated' when I was discussing high HR and BP when taking my medication, as well as worsened anxiety symptoms.
some of the admin staff send you reminders to send documents without checking if you actually sent them already or not, so can make you have a huge panic about whether you DID send them (really great customer care when you have ADHD and are there FOR ADHD) and often not fully answering questions you have.
its faster than the NHS a lot of the time via right to choose, but the actual care is not that different to NHS care. its just nice to not have to physically be at an appointment and you can do it all virtually.
25th September 2023
Response from Psychiatry-UK
Thank you for leaving a review. It is disappointing to learn that you have not been happy with aspects of our service and it would be really helpful to be able to find out more about the issues you have described. We have a dedicated Patient Experience Team, who can call you to discuss the problems you have experienced and take any follow-up actions that may be required. If you would be happy to do this, please do contact them at: experience@psychiatry-uk.com.