Reviews
Reviews
I couldn't give the marks I wanted as one member of the team totally let everyone and everything down. As a Covid19 positive case i was taken to a seperate part of the unit, the Dr explained to the HCA what to do next. I don't think I have ever met someone who gave me instant lack of confidence, could spell my name which is easy, didn't know howbto do obs on an infant, failed to book us is in so no doctors knew we where there, complained constantly when the dr asked to do my obs every 10mins because he thought they were fine - i just wanted to tell him to get on with it.
When a Dr saw me and got me a bed in a&e opposite he asked this HCA to escort me over to the correct place, instead he marched me to A&E main reception with no regard for the fact i was having breathing difficulties!! The poor receptionist had to tell me to wait outside, leave the desk and find some one to help me. The Dr I saw in UTC ended up escorting me to the correct area and was extremely apologetic.
I cannot fault any of other the UTC drs or staff, they were all friendly and put you at ease. Explained everything, what was going to happen and why, instilled confidence. They never appeared stressed or harrassed and genuinely concerned as if you were their priority.
We were seen so quickly. The treating doctor was probably one of the kindest, genuine and professional people I have ever met. He was reassuring and knowledgeable. He is an absolute credit to the NHS. I can’t thank him enough. Thank you so much.
The doctor i saw put me at my ease and gave me no sense that I was wasting anyone's time. He is very thorough in eliminating all possible causes for my pain
I can’t fault the staff there as they are only working with what they had. However I called 111 with breathing difficulties and was booked for an appointment at 12.30pm. I sat there for 1.5 hrs before having to go to the nurse and say I have to leave soon as I have to collect my daughter from school. She told me I was some way down on the list but she did contact the doctor and I got bumped up the list so I was home just in time. My issue is that I was told not to go to a&e as that would mean you had no strict time however I think it is unacceptable to be given appointment and have to wait over an hour to be seen. What made matters worse not just for me but for the 5 people who had been there even longer than me was people arriving after and being seen before us. I appreciate people have different needs but i think if it’s an appointment service it should follow those rules. If it’s an emergency then the A&E is straight across the road! There was also no information given to patients,, maybe being able to see the list displayed or if a staff member came in to brief on waiting times then it would have helped.
Covid patients were mixing and using the same toilet as a&e patients in the waiting room. I waited 3 hours and still didn't get seen even though 111 said it was an emergency and that I needed to be seen within the hour
Excellent standards maintained by all staff
Felt safe in this current situation
Long waiting time in paediatrics
The care I received was good and was given in a calm and friendly manner.
Great and easy experience
The health assistant, nurse and doctor were all very kind and informative