Royal Stoke University Hospital

Formally City General Hospital , 578 Newcastle Road, Stoke-on-Trent, England, ST4 6QG
 
1 2 3 4 5 12 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
 
1 2 3 4 5
Written by a NHS patient
24th July 2021


I feel at times the hospital is to big and the check in system I did not find easy as kept coming up with foreign language options. Sure it could be made a lot easier. The treatment I have had there has been excellent but the organisation is poor at times. As at one visit I had a phone call asking where I was as they were waiting to do an ecg ? I was in my car half way home after having ecg done and had seen the consultant. So think communication is quite poor at times ??

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
24th April 2021


Amazing experience during a very difficult period. All staff I encountered were polite, caring and displayed kindness .

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
18th March 2021


Orthopaedics reception lady was rude and sharply asked us to stand behind a yellow line when checking in. The one way system was ludicrous we were one metre away from reception and asked to double back on ourselves to go round via fracture clinic only to be lead back to orthopaedic reception literally yards away from where we started.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
17th March 2021


This hospital is neatly. Good staffs. Everybody help and support to patient. So grateful

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
 
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