Royal Stoke University Hospital

Formally City General Hospital , 578 Newcastle Road, Stoke-on-Trent, England, ST4 6QG
 
1 2 3 4 5 14 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
 
1 2 3 4 5
Written by a NHS patient
4th November 2021


Hospital needs organising. Staff nurses need bit shake and hygiene needs looking into. DR ROTUNDO deserves to be knighted

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
2nd August 2021


I was sent a letter to go for a brain scan in leek of this year 2021 rang them to say couldn’t make it as to far away I live in stoke so they said they would try to get me another appointment but will have to go on the waiting list I said fine no problem. I got a phone call on Friday 30th July 2021 to say we have got you an appointment for your scan on mon 2nd aug 10.30 am went to the hospital signed it was then told it was for the eye site process witch I have had done 4 times already the same thing wasting time effort and my tax payers money on the same thing I’ve had done before so I walked out as I’ve had enough of stoke university hospitals crap and wasting tax payers money on doing the same process over and over on patients. The nurses do a great job in extinguished manor they go overboard in some cases above and beyond there call but ounce again clerical staff get it wrong again and again that is bad management staff above them. Please don’t get me started on the uniforms that all the staff have to ware unclean shabby as though they have been warn for a few days, I served in a hospital in America as a minister for the church over there and even though the hospital was full at all times people got seen on time not like over here waiting time some hour over the time slotted it was clean and the doctors and nurses could change there uniforms when and if required porters were in the right uniform and clean not like some over here in england scruffy untidy unshaven and the list goes on all I can say whoever the directors are they must have some very nice dinners and offices.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
24th July 2021


I feel at times the hospital is to big and the check in system I did not find easy as kept coming up with foreign language options. Sure it could be made a lot easier. The treatment I have had there has been excellent but the organisation is poor at times. As at one visit I had a phone call asking where I was as they were waiting to do an ecg ? I was in my car half way home after having ecg done and had seen the consultant. So think communication is quite poor at times ??

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
24th April 2021


Amazing experience during a very difficult period. All staff I encountered were polite, caring and displayed kindness .

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
18th March 2021


Orthopaedics reception lady was rude and sharply asked us to stand behind a yellow line when checking in. The one way system was ludicrous we were one metre away from reception and asked to double back on ourselves to go round via fracture clinic only to be lead back to orthopaedic reception literally yards away from where we started.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
17th March 2021


This hospital is neatly. Good staffs. Everybody help and support to patient. So grateful

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
 
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Resources

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