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Written by a NHS patient
31st August 2023


My sister was admitted to ward 113 following suspected lung cancer, where she spent 8 days. She was in chronic pain. She had to beg for pain relief, which was largely ignored, and if she did eventually get it, it would be after asking several times. One particular Nurse was cold, harsh and extremely uncaring, and showed no compassion towards my sister who was in extreme pain. She was left for very long periods of time, where no staff we anywhere to be seen. The Doctor on the ward round was not much better. She could hear him discussing her private details with other staff on the ward before coming to her bedside, for all other patients to hear, and showing little compassion when telling her that she had cancer, and informing her that they would not be providing any cpr if her heart was to stop, and then proceeded to get her to sign to that effect. This left her in total shock and extreme distress. She is now very ill at home, and lives in total fear of being admitted to this hospital in the future. My sister has been totally let down by the staff on this particular ward. The treatment she has received in other departments such as the plural clinic, has been good, but the treatment, or lack of it on ward 113, was abysmal.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe