Community Services - Essex Partnership University NHS Foundation Trust

Community Services - Essex Partnership University NHS Foundation Trust 2024-04-18 Person 5 5 0

The nurses have all been very informative about my treatment and very importantly about preventative care once the ulcer has healed.

It is a shame that the wait to be seen by the ulcer clinic was so long.

Community Services - Essex Partnership University NHS Foundation Trust 2024-04-18 Person 5 5 0

The care we receive as a group is exceptional, everyone is checked health wise and mental health wise. Without this care I think people would struggle so it is brilliant that as a group it gets people talking about their health and any problems they may have the team are there to answer any questions or help direct you in the right direction for an answer. This is vital care work for patients and would recommend any person who has had a cardiac problem to join one of these classes. I very much enjoy attending and have learnt a lot. Can't praise these people enough for all their hard work.

There is nothing that can be done better. This team is brilliant and may it long continue.

Community Services - Essex Partnership University NHS Foundation Trust 2024-04-18 Person 5 5 0

It is so refreshing feeling like I have been heard! James is the perfect person to be in this role. He shows great empathy and understanding. He was very clear and made sure I understood the "why and why nots" of my assessment and treatment options. He is a great asset to this organisation!

Nope! Re: Longstanding condition question below, wasn't sure whether to tick mental health condition as that's what is being assessed :)

Community Services - Essex Partnership University NHS Foundation Trust 2024-04-18 Person 5 5 0

I was referred by my doctor to toby who i spoke to today and he was very understanding and seemed like he genreally cared unlike most he had time to speak to me and listen to me rather than shutting me down Toby was on the phone to me for almost an hour listening to me and done he's best to get me on the right track we need more mental health specialist like toby and I am very greatful he called me today and listened to me 5 stars all around for him

I was happy with everything no complaints

Community Services - Essex Partnership University NHS Foundation Trust 2024-04-18 Person 5 5 0

I am satisfied with how far ive come and the help i managed to find

Poptarts

Community Services - Essex Partnership University NHS Foundation Trust 2024-04-18 Person 5 5 0

Lady was very polite and informative

Nothing springs to mind

Community Services - Essex Partnership University NHS Foundation Trust 2024-04-18 Person 1 5 0

I clearly needed secondary care but was told I wouldn't get it and there's no point going on the waiting list is....so I had no choice but to continue counselling that was NEVER GOING TO WORK ALSO I GOT DISCHARGED BECAUSE I DIDN'T CANCEL an APPOINTMENT...I've only cancelled two appointments, I called on both occasions...I have the proof in my phone....and you (the N.H.S) send me a letter saying I've been DISCHARGE for missing appointments....you lying!!!!

Stop lying....stop discharging people over appointments....if they are abusive or never do there appointments, then they should be punish Your ARE EMOTIONAL BLACK MAILING vulnerable mental health patients and you think that this is acceptable behaviour....saying, we Don't care if you call or not......two strikes and the N.H.S will discharge you......who come up with such a foul idea!!!!!....ALL this dose is mask the poor service you provide, you should be Digusted with yourselves

Community Services - Essex Partnership University NHS Foundation Trust 2024-04-17 Person 4 5 0

Michaela treated me with empathy and kindness. She didn't rush me especially when it was hard for me to get my words out and try to explain how I was feeling. She explained the process really well and I felt I could trust her to look after me during her part of the process.

I'm not sure

Community Services - Essex Partnership University NHS Foundation Trust 2024-04-17 Person 5 5 0

Jennie Keane was very nice. She made me feel like she had time for me. I never felt rushed. She was knowledgeable and answered all my questions. Jennie ensured I had contact details should I need to contact anyone. The service was faultless.

N/A

Community Services - Essex Partnership University NHS Foundation Trust 2024-04-17 Person 5 5 0

This service literally saved my life. I was so depressed and anxious after losing both my home and job during covid. The Stepps programme helped pull me out of a very dark place. I'm forever grateful to Kate, Phoebe and Mel for their support and patience during this very trying period.

I felt the programme was well balanced and delivered with compassion and respect. I have no suggestions for improvements, it worked for me just fine. Just to add, you DO have to work at it yourself to see your own personal development.