Cleveland Clinic London Hospital

Cleveland Clinic London Hospital 2022-06-20 Person 4 5 0

this was a pre-op visit before returning to the clinic for an OPCAB operation 3 days later. the tests were well explained and carried out efficiently as were the Q & A regarding what I was to expect before, during and after the procedure.

Cleveland Clinic London Hospital 2022-06-19 Person 5 5 0

I found the staff to be professional, courteous and helpful at all times. They are all amazing and a credit to the clinic.

Cleveland Clinic London Hospital 2022-06-19 Person 5 5 0

Cleveland Clinic London Hospital 2022-06-19 Person 5 5 0

I was very scared about having surgery for the first time, but I could not have felt more cared for. Everything that was going to happen during my stay was very well explained, and I felt I was in very safe hands. My pain was managed as well as possible, and how I should care for myself at home was outlined clearly. A nurse called me at home the next day to ask how I was, and I was able to voice any concerns I had. A follow up appointment with Mr Imber was arranged during the day, which was reassuring. Overall the experience was excellent, and I would highly recommend the Cleveland Clinic to anyone considering surgery. I was looked after during my stay by one nurse, Jezel Cuyos, which added to the feeling of being safe and cared for. I want to say how brilliant she was, so kind and patient, and also competent, and even let me know when she was going for a break, if I needed anything. I would like to thank all the nurses and doctors who helped me through a very difficult day.

Cleveland Clinic London Hospital 2022-06-19 Person 5 5 0

Dr Rees was very caring and helpful

Cleveland Clinic London Hospital 2022-06-18 Person 5 5 0

From the minute i walked in i was treated courteously, with respect. Froom the person who brought me to me room to the nurses who put me at ease it was a FANTASTIC experience. I know this isn't a competition but the new Cleveland Clinic Hospital is a superb facility. The American nurse (Elizabeth?) was teaching a young new person and she was incredibly patient and caring in teaching her. I WAS IMPRESSED. Great experience!!!

Cleveland Clinic London Hospital 2022-06-18 Person 5 5 0

Exceptional, lovely staff, spotless facilities. Great care

Cleveland Clinic London Hospital 2022-06-18 Person 4 5 0

Day of surgery was great, hospital amazing. Issues with meal & also prior to visit due to administration. Appt made & I was not told initially then this had to be rebooked due to timings & being in contact with someone with Covid. I had numerous people calling me chasing AxA details but I wasn’t even aware I was due to go in. Another appt made but then I had to go for pre op late afternoon on Monday & then check in on Tuesday for 6:30. Making it more or less impossible to go home & return.

Cleveland Clinic London Hospital 2022-06-17 Person 4 5 0

The medical care is excellent. The admin/ organisation of this hospital is a disaster. I was told a different doctor was performing the procedure to the one I had. The check in is hopeless - I was asked to sign papers for another patient. No paper in the printer. Didn’t know where to take me. Systems not working. The same questions were asked 5-6 times by different people ( in addition to having a phone call with a nurse the week before). I had to fast for almost 24 hrs before the procedure - it would be good not to have to walk from check in desk to check in desk to office to the dept reception when not feeling great. Other hospitals have a direct check in on the endoscopy dept for this reason. Then when my husband came to pick me up the reception staff had no idea where I was.

Cleveland Clinic London Hospital 2022-06-17 Person 3 5 0

1. The telephone admission clerk called Anne may be better suited to cleaning due to her poor social and telephone skills. 2. The delay to my advised theatre slot was not communicated at all. As a disabled patient, I found this inconsiderate to the point of rudeness, or at best arrogant. 3.The facilities are magnificent. The staff, excluding consultants, whilst new, were knowledgable and helpful - and certainly tried their very best. 4. The consultant in my case gave the impression of always being in a hurry, which was probably the case, and has very poor case management skills. 5. The costs are not competitive and appear to be 'price gouging' when compared with the costs of identical proceedures in other private hospitals in Geater London.